Troubleshooting & help

Audience Manager Resources

What is Audience Manager?

Audience Manager helps you manage your data pipeline. The service is a catalyst that transforms generic users and raw data signals into actual audience segments used for multi-channel marketing efforts. Additionally, Audience Manager provides tools for tag management and audience analytics while simultaneously meeting the privacy and data security needs of clients and consumers. Learn more.

Reference documentation

Visit our documentation homepage for the latest featured items.

Reference documentation updates

The Documentation Updates page lists key updates and changes to Audience Manager documentation.

Adobe system status updates

Adobe Status provides real-time system status reports to help you troubleshoot issues. 

Ask us questions on Twitter

The Experience Cloud community team is available to you on Twitter @AdobeExpCare.

Getting Started with Audience Manager

Where do I get the Server Side Forwarding Code?

This article lists and describes the required AppMeasurement.js and other service changes to migrate to server-side forwarding.

Where do I get the BAAAM File?

While the recommendation for bulk changes is to use the Audience Manager API, the BAAAM tool is offered as a courtesy to help simplify the process.

This article will help you download the tool along with instructions on how to use it.

How do I use the API?

Read the introduction guide to using the Audience Manager API.

How do I set up a destination?

The following article lists the different destinations available and how to set them up in Audience Manager.

Where do I get the Audience Manager code for mobile implementation?

Sample code and description for the Audience Manager code snippet can be found here.

Common Issues

Why am I unable to qualify for an Onboarded segment/trait?

There are multiple reasons why you might not be qualifying for an Onboarded Segment or Trait. Please refer to the following article for more information.

Why am I unable to qualify for a Real-Time segment/trait?

There are multiple reasons why you might not be qualifying for a real-time Segment or Trait.  Please refer to the following article for more information.

How do I know I am qualifying for a trait / segment?

You can use the Visitor Profile Viewer for both Traits and Segments.  A cookie destination can also be used to verify Segments.  For more information on how to utilize both solutions, please see the following article.

Why does my match rate look off?

The following article outlines common elements that can be responsible for a low Addressable Match Rate.  

Why does Analytics show different numbers than Audience Manager?

There are number of reasons Adobe Analytics (AA) and Adobe AudienceManager (AAM), here are some scenarios covered in this article describing these.

Reporting

Why does my match rate look off?

Match Rates are affected by the type of traffic used in the segment (mobile versus desktop), as well the ability of the Audience Manager system to successfully ID Sync the user. For more information please see the following article

Why Don’t I have access / how do I get access to Tableau reports?

These reports are not available by default. To get access for Interactive reports (Tableau Reports) like Overlap Report, Unused Signals report, Delivery & Performance Report and Daily Variation Report you need to contact Adobe Audience Manager Support Team via amsupport@adobe.com.

How do I get onboarded file alerts?

You can subscribe to onboarded file alerts through the 'Onboarding Status' screen. For steps on getting this set up, please reference the following article

Is there a limit on the number of derived signals that can be used in Audience Manager?

There currently is no limit on the number of derived signals that can be generated. For more information please reference the following article

How often do the AAM reports refresh?

Each report updates on a different schedule. Some are updated daily, while others are updated once a week. For details as to when the various reports update, please see the following article