Troubleshooting & help

Download & install

How do I download and install Bridge?

You can download Bridge from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps.

Why won't Bridge install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Can I download a trial copy of Bridge?

Yes! You can download trial versions of any Creative Cloud app, including Bridge, from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Bridge on another computer?

You can install Bridge and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel and what happens to my files?

If you stop your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.

Work with files

How do I download photos from my camera?

How do I create a contact sheet?

Use the Adobe Output Module (AOM) to create a PDF contact sheet or a web gallery.

How do I work with metadata?

Learn how to view and edit metadata using the Metadata panel and Metadata placard.

Can I rate or label files in Bridge?

Yes. By adding a rating, color, or other label, you can quickly sort and view specific files.

Can I purge the cache?

Yes. You can manage the cache by either purging it or adjusting the preferences to control its size and location.

Plug-ins & extensions

How do I install the output module so I can create PDFs?

Download the optional Adobe Output Module (AOM) and get installation instructions.

Where can I get the latest Camera Raw installer?

Get the latest Camera Raw plug-in update and installation instructions.

Common issues

Why does Bridge keep crashing on my Mac?

Bridge crashes if you are using earlier versions of Mac OS X El Capitan with specific external display settings. Follow the solutions in this troubleshooting guide to resolve the issue.

Bridge keeps freezing. What can I do?

Try the solutions in this troubleshooting guide to resolve sluggish performance or system errors, freezes, and crashes.

Why doesn't Bridge recognize my device?

If you are on a Mac and Bridge isn't recognizing your camera or other device, see this troubleshooting guide for solutions.