Troubleshooting & help

Download & install

How do I download and install Contribute?

For information about purchasing Contribute, see the Contribute buying guide. For help with download issues, see Troubleshoot download problems. For help with installation issues, see Troubleshoot installation.

Can I download a trial copy of Contribute?

Yes. You can download a 30-day free trial version of Contribute from the Adobe Downloads page. You need to sign in with an Adobe ID and password to download a trial. For help installing the trial, see Adobe Contribute 6.5: Get started.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Where can I find earlier versions of Contribute?

You can download Contribute CS4 and earlier versions from the Contribute Downloads page.

Where can I find my serial number?

Find your serial number on your original product DVD case or on your Adobe accounts page for products you downloaded from or registered with Adobe. For more information, see Find your serial number.

Common tasks

How do I create a connection to a site?

Choose Edit > My Connections and then click New. For more details, see Set up site connection | Contribute.

How do I download Contribute Publishing Server?

Visit the Contribute Publishing Server Downloads page for the latest product.

Where can I find more information about Contribute?

See the Contribute 6.5 FAQ for product information and links to the buying guide, tech specs, reviews, and more. For additional information, see Contribute Frequently Asked Questions.

Where can I find information on deploying Contribute?

Common issues

How can I diagnose SFTP or FTP problems?

See these articles for information on how to test SFTP functions and FTP functions.

I'm having connection problems. What can I do?

Try the solutions in this connection troubleshooting guide to resolve intermittent or persistent connection issues.

Why am I getting an "InstallScript engine is missing" error?

Why is Contribute freezing?

Contribute may freeze, flicker, or have other issues because of a system error. Get help resolving system errors and freezes on Windows or Mac OS.

When I click Contact Us, I’m not able to sign in or my product isn't listed. How do I contact support?

If Adobe Contribute is owned by your company or organization, you won’t see it listed under your Adobe ID. Click here to chat with an Adobe Customer Care agent.

Community

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