Troubleshooting & help

Download & install

How do I download and install Dreamweaver?

You can download Dreamweaver from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps.

Why won't Dreamweaver install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Can I download a trial copy of Dreamweaver?

Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Dreamweaver on another computer?

You can install Dreamweaver and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel and what happens to my files?

If you stop your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.

Common tasks

How do I connect to an FTP server?

How can I troubleshoot my FTP setup?

How do I import or export a site?

Learn how to import and export all site settings, including FTP connection settings, from one machine or installation of Dreamweaver to another.

How do I add links?

What is CSS Designer?

Responsive websites

How do I design a responsive website? Is Bootstrap supported?

Watch this video tutorial to learn how to use Bootstrap templates to quickly build a responsive website. You can get more details about creating Bootstrap documents in this article.

Can I preview my website on a mobile device before I publish it?

Yes! This video tutorial teaches you how to use the Device Preview feature. This article provides more details, including prerequisites and supported devices.

I'm not able to preview my pages on a device. What's wrong?

Try the solutions in this troubleshooting guide for Device Preview to resolve the issue.

How do I preview pages in a browser?

Use Live view to get the most accurate depiction of what your page will look like in a web browser. Learn more in this article on previewing pages.

Common issues

Dreamweaver is freezing and crashing. How can I fix this?

Restoring the preferences files can often resolve unexpected behavior and errors. Also, try the solutions in this troubleshooting guide for Dreamweaver, which can help resolve various issues.

I am facing errors when I use Git in Dreamweaver. How can I fix this?

If you are facing errors while cloning a repository, see this troubleshooting article. If you are a mac user facing Xcode popup issue, see this troubleshooting article.

I'm getting a JavaScript error. What can I do?

Follow the solutions in this troubleshooting guide to resolve JavaScript errors in Dreamweaver.

Is there any documentation to help me troubleshoot my issue?

Try the solutions in this DIY troubleshooting kit to resolve common issues with Dreamweaver.

I'm missing some add-ons. How do I install them?

You install extensions and add-ons for all Creative Cloud apps through the Creative Cloud destop app.

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