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Troubleshooting & help
Download & install
How do I download and install Edge Animate?
As of November 2015, Adobe is no longer actively developing Edge Animate. However, you can still install a previous version from within the Creative Cloud desktop app. For instructions, see Why has Adobe stopped developing my app?.
Why won't Edge Animate install?
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
How do I retrieve my Adobe ID or password?
Can I install Edge Animate on another computer?
You can install Edge Animate and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
How can I change my password?
How can I change my credit card info?
How do I upgrade or change my membership?
How do I cancel and what happens to my files?
If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.
What graphic formats does Edge Animate support?
How do I create an animation?
How do I add my animation to a website?
Can I add video to an animation?
Where can I find more information about Edge Animate?
Read the Edge Animate FAQ for valuable information about using the product. Learn about the types of animated content that you can create, the types of graphics you can import and export, and much more.