Troubleshooting & help

Download & install

How do I download and install Encore?

Adobe has stopped developing Encore. However, you can still install Encore CS6 by first installing Premiere Pro CS6 as part of a Creative Cloud membership. See Encore CS6 not installed with Creative Cloud.

Why won't Encore or Premiere Pro CS6 install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Can I download a trial copy of Encore?

You can no longer download a trial version of Encore. To install Encore, you must have a paid Creative Cloud membership. See Encore CS6 not installed with Creative Cloud.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Encore on another computer?

You can install Encore on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade or change my Creative Cloud membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

Common issues

Why am I asked to enter a serial number when I start Encore?

You need to associate Encore with your Creative Cloud membership. Learn how in Encore requests a serial number on launch.

Why is the Library panel empty?

You need to download the library content and link it to Encore. See Library, title templates, template projects missing and Download full library content for Encore.

Dynamic link isn't working. How do I get my Premiere Pro content into Encore?

Dynamic link no longer works in Premiere Pro CC. However, you can still import content from Premiere Pro into Encore with a couple of different workflows.

Why do I get errors when I open a project or import a file?

Your project may be corrupted. For solutions, see Troubleshoot damaged projects in Encore on Windows.

Where can I find more information on Encore?

See the Encore Help PDF for detailed how-to information.

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