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Troubleshooting and Help

New to AEM

What is Adobe Experience Manager & where to get documentation?

Adobe Experience Manager is a web-based client-server system for building, managing and deploying commercial websites and related services. It combines a number of infrastructure-level and application-level functions into a single integrated package. 

Where do I download AEM Software?

Customers with a valid maintenance and support contract should have received a mail notification with a code and be able to download AEM from the Adobe Licensing Website. Business partners can request download access from spphelp@adobe.com.

How do I get official support for AEM?

As a licensed customer, you can get support for AEM from our Customer Care team. You can also ask us questions in the AEM Community or on the @AdobeExpCare Twitter handle.

Where is documentation for other versions of AEM?

Documentation is available for these versions of Adobe Experience Manager: 

** Version is no longer officially supported

Where are release notes for AEM 6.2?

You can find all the release notes for AEM here:

Learn about AEM Capabilities

AEM Sites

Adobe Experience Manager is a web-based client-server system for building, managing and deploying commercial websites and related services. It combines a number of infrastructure-level and application-level functions into a single integrated package.

AEM Assets

AEM Assets lets your organization easily create, manage, deliver and optimize digital assets from a multi-tenant cloud platform.

AEM Mobile

Adobe Experience Manager Mobile (AEMM) is part of the Adobe Experience Manager multi-channel digital platform that also leverages AEM Assets, Sites, Screens, Workflow, User Manager, Commerce and Forms. 

AEM Forms

AEM provides an easy-to-use solution to create, manage, publish, and update complex digital forms while integrating with back-end processes, business rules, and data. AEM Forms combine form authoring, management, and publishing along with correspondence management capabilities, document security, and integrated analytics to create engaging end-to-end experiences. 

AEM Communities

Adobe Experience Manager (AEM) Communities provides the ability to quickly create an on-premise community site that has improved performance, improved site management, and encourages the conversion of site visitors to valuable community members.

Best Practices, How to & Training for AEM

Where can I learn more about training or education for AEM?

Adobe has a number of key resources to help you get the best from AEM.

The AEM Community is constantly producing example workflows, tutorials and content code samples from suggestions and collaborative work.

Getting Started guides for different AEM capabilties

AEM has many uses in organizations and is broad enough to deliver functionality across a company. If you're looking to dig into first steps, you can visit our Getting Started Guides:

Recommended Deployments for AEM

MicroKernels act as persistence managers and understanding these is key to a successful AEM implementation. Choosing one to fit your needs depends on the purpose of your instance and the deployment type you are considering. Learn about their recommended uses in the most common AEM setups.

AEM Security Checklist

Security is a key consideration in your installation of AEM. Learn about the various steps and measures required to ensure that your AEM installation is secure when deployed. The checklist is intended to be applied from top to bottom. 

The AEM Community

What is the AEM Community?

The AEM Community has been in existance for just under 4 years, and has thousands of members around the world. They range from people new to Experience Manager, to seasoned expert developers and administrators.  We are there to help you from questions about AEM capabilities through to helping with development questions. We hold regular Expert sessions with internal and external expert users and help produce samples, articles and tutorials for you.

Join the community today for access to the best content, people and knowledge. It's open to everyone, if you have an interest in AEM, then you're welcome. Visit us today.

Are there Community events?

Yes indeed. We run a variety of events. Every month we hold sessions where you can Ask the Expert on specific AEM topics. We also will let you know about major events, such as Immerse or the Adobe Summit, or even User Group events in your area.

The best thing to do is visit the AEM Community today and see what's going on.

Can I get AEM Code Samples to help me?

Yes you can! The AEM Community team is constantly working on samples and examples for all its members.

Ask the Community Expert Sessions (ATCE)

The AEM Community holds regular events every month to help educate members on techniques and best practices. You can attend these live webcasts or play them back at your leisure.

Troubleshooting in AEM

Troubleshooting Author Instance Performance

Optimizing the Author Instance is a key part in a high performance installation of AEM. Learn about the logs available to help you troubleshoot and also some of the common problems you might encounter when installing AEM WCM. Learn more.

Troubleshooting Authoring Issues

The Troubleshooting AEM when Authoring section covers common issues you may encounter when using AEM, together with suggestions on how to solve them.

Troubleshooting Administrator Issues

See Common Installation Issues/Answers for these troubleshooting scenarios:

  • Double-clicking the Quickstart jar has no effect or the JAR file with another program (such as archive manager).
  • Applications running on CRX throw out-of-memory errors.
  • The AEM Welcome screen does not display in the browser after double-clicking AEM Quickstart.

Troubleshooting Replication in AEM

Learn best practices to troubleshoot replication (non reverse replication) in AEM.

Troubleshooting Logs in AEM

The Working with Logs section includes detailed information on what logs are available for AEM, and how to troubleshoot them.

Community

Join the conversation.