Troubleshooting & help
Download & install
How do I download and install InDesign?
You can download InDesign from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps.
Why won't InDesign install?
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
Can I download a trial copy of InDesign?
How do I retrieve my Adobe ID or password?
Can I install InDesign on another computer?
You can install InDesign and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
How can I change my password?
How can I change my credit card info?
How do I upgrade or change my membership?
My trial expires soon. How do I convert it?
How do I cancel and what happens to my files?
If you stop your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.
Can I save a file so it's compatible with previous versions?
How can I add page numbers?
Can I add pages of different sizes to my document?
Yes. It's easy to define different page sizes for different pages within a single document. To quickly change the size, choose the page in the Pages panel, and then choose a page size from the Edit Page Size button.
How do I add images to my InDesign document?
What is a master page?
Export & print
Why can't I print or export my document?
A range of issues at the document or system level could prevent you from printing or exporting a document as PDF. Walk through the tasks in this print and export troubleshooting guide to resolve the problem.
Why does my PDF have white or dark lines visible?
Why am I getting a "PDF Export Failed" message?
Why does InDesign hang when I try to export to PDF?
Why does InDesign crash when it starts or I use the Type tool?
If your document uses fonts with special characters in the font name, InDesign could crash during launch or when you use the Type tool. Work through the solutions in InDesign crashes during launch to resolve the issue.
Why is InDesign behaving erratically (crashing, running slowly)?
If your InDesign preferences become corrupted, you can see some strange behavior. Luckily, it's easy to replace your InDesign preferences. Hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac OS) while restarting InDesign.