Troubleshooting & help

Download & install

How do I download and install LeanPrint?

For information on installing and configuring LeanPrint, see Setting up your account with Adobe LeanPrint Dashboard. This document contains two links. If you have contacted leanprint@adobe.com and placed an order, you can install the full version. Otherwise, you can install a 30-day trial. For help installing the LeanPrint client, see Install Adobe LeanPrint.

Why am I getting an error when I try to update?

There are several potential reasons you could see an update error. For a description of the error codes and possible solutions, see Adobe LeanPrint updater error codes.

Can I download a trial copy of LeanPrint?

Yes! You can download a 30-day evaluation copy from the LeanPrint Enterprise Edition Dashboard site. You need to sign in with an Adobe ID and password to download a trial. For more information, see Setting up your account with Adobe LeanPrint Dashboard.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

My trial expires soon. How do I convert it?

To place an order for a full version of LeanPrint Enterprise Edition, contact us at leanprint@adobe.com.

Common issues

How do I get started using LeanPrint?

Learn how to print web pages and documents from many applications in Using Adobe LeanPrint.

I don't see a printer listed. Can I add it manually?

Currently, LeanPrint doesn't support adding printers manually. Printers are added during installation. Contact us for help if an installed printer is not visible. For answers to other installation questions, see the Dashboard FAQ.

Where can I find more troubleshooting information?

See the LeanPrint Client FAQ and the LeanPrint Dashboard FAQ for answers to common questions and troubleshooting issues.

When I click Contact Us, I’m not able to sign in or my product isn't listed. How do I contact support?

If LeanPrint is owned by your company or organization, you won’t see it listed under your Adobe ID. Click here to chat with an Adobe Customer Care agent.

Community

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