Troubleshooting & help
Download & install
How do I download and install Lightroom Classic CC?
You can download Lightroom Classic CC from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions, see Download and install Lightroom Classic CC.
Why won't Lightroom Classic CC install?
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
Can I download a trial copy of Lightroom Classic CC?
How do I retrieve my Adobe ID or password?
Can I install Lightroom Classic CC on another computer?
You can install Lightroom Classic CC and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
How can I change my password?
How can I change my credit card info?
How do I upgrade or change my membership?
My trial expires soon. How do I convert it?
How do I cancel and what happens to my files?
If you stop your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.
Does Camera Raw support my camera?
How can I resolve GPU errors or problems?
Can previews affect Lightroom Classic CC performance?
Yes, possibly. 1:1 previews can take a significant amount of time to create and take a lot of disk space. Read this article to learn how to optimize your use of previews and get other tips for optimizing performance.
Lightroom Classic CC keeps crashing. What can I do?
What color space does Lightroom Classic CC use to render color?
In the Develop module, Lightroom Classic CC uses the ProPhoto RGB color space. In other modules, it uses the Adobe RGB color space. Learn more about color spaces, color profiles, and other color topics in this FAQ about color in Lightroom.