Troubleshooting & help
Download & install
How do I download and install Photoshop Elements?
If you don't have your original media, you can download Photoshop Elements. You need your serial number, Adobe ID, and password to complete the installation. If you have your original discs, see Install Photoshop Elements from a DVD.
Why won't Photoshop Elements install?
Can I download a trial copy of Photoshop Elements?
Yes! You can download a trial version of Photoshop Elements. You need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install non-Creative Cloud trial apps.
How do I retrieve my Adobe ID or password?
Can I install Photoshop Elements on another computer?
You can install Photoshop Elements on up to two computers. If you want to install it on a third computer, you first need to sign out of Photoshop Elements on one of the previous computers. Choose Help > Sign Out. For more information, see Activate and deactivate Adobe products.
How can I change my password?
My trial expires soon. How do I convert it?
How do I print a receipt or invoice?
How do I return or exchange an Adobe order?
How do I resize a photo?
How do I fix red or glowing eyes after using a flash?
How do I sharpen an image?
How do I rotate my photo?
You can rotate the entire photo or a selection within a photo. In the Edit workspace, select what you want to rotate, then choose Image > Rotate. For details and additional rotation options, see Transforming.
How can I fix a group shot so that everyone looks good?
How do I add text to a photo?
Use the Text tool to add text to your photos. You can add horizontal or vertical text, or type the text along a shape or path. Use preset shapes, like a heart or circle, follow the shape of an object, or create a custom path for the text. For step-by-step instructions, see Add text.
Can I place my photo in a frame?
Can I make my photo look like a painting or sketch?
Yes! In Expert Mode, choose Filter > Filter gallery to see a sampling. The Filter menu includes additional artistic, brush stroke, and sketch filters. Play with the settings on the right for just the right look. For an overview of what's possible, watch Have more fun with filters. For step-by-step instructions and tips, see Filters.
Why don't my prints match what I see on the screen?
To get the best print results, you sometimes need to change the color management settings. Color management reconciles the differences between your devices and media, such as your monitor, printer, printer ink, and paper type. For more information, see Color management settings for the best print output.
How do I print a photo without a border?
What kind of files can I import?
What's the best way to move my photos to my new computer?
Moving a catalog to another computer is a two-step process. First, back up the catalog on one computer and then restore it to another. The Organizer in Photoshop Elements has Backup and Restore features that let you easily complete this process. For more information, see Move Elements Organizer catalog.
So many new terms! Where can I find definitions?
Find explanations of basic terms and tasks in the Photoshop Elements Visual Dictionary. Learn about photo-editing terms, such as anti-aliasing, compression, exposure, raster, saturation, opacity, layers, and sampling.
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