Troubleshooting & help
Download & install
How do I download and install Premiere Elements?
If you don't have your original media, you can download Premiere Elements. You need your serial number, Adobe ID, and password to complete the installation. If you have your original discs, see Install Premiere Elements from a DVD.
Why won't Premiere Elements install?
Can I download a trial copy of Premiere Elements?
Yes! You can download a trial version of Premiere Elements. You need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install non-Creative Cloud trial apps.
How do I retrieve my Adobe ID or password?
Can I install Premiere Elements on another computer?
You can install Premiere Elements on up to two computers. If you want to install it on a third computer, first sign out of Premiere Elements on one of the previous computers. Choose Help > Sign Out. For more information, see Activate and deactivate Adobe products.
How can I change my password?
My trial expires soon. How do I convert it?
How do I print a receipt or invoice?
How do I return or exchange an Adobe order?
Fixing video and audio
How do I create slow-motion scenes or speed up the action?
Can I fix shaky, handheld footage?
How do I change the volume of a clip?
Can I adjust the lighting or color of my footage?
Yes. Use a Guided Edit to adjust the brightness, contrast, and color in your video clips. The Auto Smart Tone tool automatically fixes dull, dim, or washed-out video. For more information, see Editing frames with Auto Smart Tone.
How do I create titles and credits?
Watch the tutorial, Create titles with title themes. Learn how to create titles using the library of title themes. Find out how to apply prebuilt animations, swap out text, and customize title themes.
How do I set the duration of a photo?
How do I pan and zoom a photo?
What effects can I apply to my clips?
How can I fix a compiling error?
I'm having trouble importing. What can I do?
What kind of files can I import?
My movie isn't playing correctly. How can I fix it?
How do I know what settings to use for a project?
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