Troubleshooting & help
Download & install
How do I download and install Premiere Pro?
You can download Premiere Pro from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps.
Why won't Premiere Pro install?
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
Can I download a trial copy of Premiere Pro?
How do I retrieve my Adobe ID or password?
Can I install Premiere Pro on another computer?
You can install Premiere Pro and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
How can I change my password?
How can I change my credit card info?
How do I upgrade or change my membership?
My trial expires soon. How do I convert it?
How do I cancel and what happens to my files?
If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.
Fix and adjust footage
How do I create and edit sequences?
How do I create slow-motion scenes or speed up the action?
Can I fix shaky, handheld footage?
How do I change the volume of a clip?
How do I synchronize audio clips with the video in my movie?
How do I create proxy versions of my media for editing in Adobe Premiere Pro?
Proxy workflows in Premiere Pro CC let you work with 8K, HDR, and high frame rate media, so you can switch between native and proxy formats to get the job done faster. Learn more about this in this page, Ingest and Proxy Workflow in Premiere Pro CC 2015.3.
What's the best way to work with high-resolution files?
Editing high-resolution video can be slow. To improve performance while editing, create lower-resolution clips, called proxies. Then switch back to the original files for your final output. Learn more in this tutorial, Work offline using proxy media.