Troubleshooting & help

Download & install

How do I purchase and install Presenter?

You can purchase either a subscription or a non-subscription version of Presenter. You'll need to sign in with an Adobe ID and password to complete the purchase and download the product. For help downloading and installing the app after purchase, see Find downloaded apps and files.

Why won't Presenter download?

Learn how to resolve download issues with Presenter and other Adobe apps.

Can I download a trial copy of Presenter?

Yes! You can download a trial version from the Adobe Downloads page. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see this article on installing a trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Presenter on another computer?

You can install Presenter on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

You can update your credit card information from your accounts page on See Payment in the Adobe Store | Online order and payment FAQ.

My trial expires soon. How do I convert it?

You can convert a trial version of Presenter 11 to a subscription. Simply choose the subscription option on the Adobe Presenter page. For more information, see Subscription information and pricing in the Presenter FAQ.

How do I cancel my subscription? Can I still use the software I have?

You can cancel your subscription by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription information and pricing in the Presenter FAQ.

Common questions

Why can't I see the Presenter ribbon in PowerPoint?

Sometimes, the Presenter ribbon doesn't appear in PowerPoint, even when the plug-in is installed. To resolve the issue, remove and then add back the Presenter plug-in.

Presenter isn't working correctly. Where can I get help?

Check the list of top issues in Presenter 11 to see if there is a solution or workaround for your problem.

Why isn't my PowerPoint file converting correctly?

What is the difference between Adobe Captivate and Presenter?

Captivate helps you create various types of eLearning and mobile learning content without programming. Presenter is a simple tool that lets you create videos for training and education. Learn more about Adobe Presenter.

Why can't I find the Presenter Mobile app in the app store?

Because learners can now easily view HTML5 content in their browsers, the Presenter Mobile app has been discontinued.

When I click Contact Us, I’m not able to sign in or my product isn't listed. How do I contact support?

If Adobe Presenter is owned by your company or organization, you won’t see it listed under your Adobe ID. Click here to chat with an Adobe Customer Care agent.


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