Troubleshooting & help
Download & install
How do I purchase and install Presenter?
You can purchase either a subscription or a non-subscription version of Presenter. You'll need to sign in with an Adobe ID and password to complete the purchase and download the product. For help downloading and installing the app after purchase, see Find downloaded apps and files.
Why won't Presenter download?
Can I download a trial copy of Presenter?
How do I retrieve my Adobe ID or password?
Can I install Presenter on another computer?
You can install Presenter on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps.
How can I change my password?
How can I change my credit card info?
My trial expires soon. How do I convert it?
How do I cancel my subscription? Can I still use the software I have?
You can cancel your subscription by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription information and pricing in the Presenter FAQ.
Why can't I see the Presenter ribbon in PowerPoint?
Presenter isn't working correctly. Where can I get help?
Why isn't my PowerPoint file converting correctly?
What is the difference between Adobe Captivate and Presenter?
Captivate helps you create various types of eLearning and mobile learning content without programming. Presenter is a simple tool that lets you create videos for training and education. Learn more about Adobe Presenter.