Learn more about enterprise offerings at Adobe.
Note:
*If you purchase(d) a perpetual version of Acrobat through a reseller program, a Gold Support contract must be purchased separately. Contact your reseller for more information.
Eligibility | Current ETLA Current VIP with enterprise products |
Number of Incidents | Unlimited technical support incidents |
Authorized Contacts | Persons set up as "Support Admin" within the Admin Console |
Technical Support Incidents | Unlimited |
Expert Services Sessions | Unlimited |
Hours of Coverage |
24 hours a day, 7 days a week, 365 days a year (English) |
Target Response Times | The problem results in extremely serious interruptions to a production system. Critical (Priority 1): 30 minutes Urgent (Priority 2): One hour |
Service Scope |
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Expert Services |
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