Eligibility
Help your teams stay productive with our comprehensive technical and usage support available for products purchased through an Enterprise Term License Agreement (ETLA), or enterprise products purchased through the Value Incentive Plan (VIP).
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*If you purchase(d) a perpetual version of Acrobat through a reseller program, a Gold Support contract must be purchased separately. Contact your reseller for more information.
Eligibility |
Current ETLA |
Number of Incidents |
Unlimited technical support incidents |
Authorized Contacts |
Persons set up as "Support Admin" within the Admin Console |
Technical Support Incidents |
Unlimited |
Expert Services Sessions |
Unlimited |
Hours of Coverage |
24 hours a day, 7 days a week, 365 days a year (English) |
Target Response Times |
The problem results in extremely serious interruptions to a production system. Critical (Priority 1): 30 minutes Urgent (Priority 2): One hour |
Service Scope |
|
Expert Services |
|
Dashboard Support Portal |
Integrated support access to Adobe Specialists in the Admin Console for account administration, troubleshooting, or Expert Service requests. |
Support Languages |
Support is available in the following languages:
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