Troubleshooting & help
Download & install
How do I purchase and install RoboHelp?
You can purchase a subscription or non-subscription version of RoboHelp. You'll need to sign in with an Adobe ID and password to complete the purchase and download the product. For help downloading and installing the app after purchase, see Find downloaded apps and files. For more information on purchasing options, see the RoboHelp FAQ.
Why won't RoboHelp download?
Can I download a trial copy of RoboHelp?
How do I retrieve my Adobe ID or password?
Can I install RoboHelp on another computer?
How can I change my password?
How can I change my credit card info?
My trial expires soon. How do I convert it?
How do I cancel my subscription? Can I still use the software I have?
You can cancel your subscription by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription information and pricing in the RoboHelp FAQ.
Can I change the screen layout?
Can I insert an HTML5 video into a topic?
Is RoboHelp compatible with Microsoft Word?
RoboHelp (2015 release) is compatible with Word 2010 and 2013. You can find more version compatibility information in the RoboHelp FAQ and the Adobe RoboHelp (2015 release) Version Comparison guide. If you need to install an earlier version of RoboHelp, you can download the installation files from the RoboHelp downloads page. You'll need your serial number to complete the download.