Troubleshooting & help

Common issues

When I click Contact Us, my product isn't listed. How do I contact support?

If Adobe Technical Communication Suite is owned by your company or organization, you won’t see it listed under your Adobe ID. Chat with Adobe Customer Care.  

What's included in Adobe Technical Communication Suite (July 2017 release)?

Adobe Technical Communication Suite (July 2017 release) combines Adobe FrameMaker (2017 release), Adobe RoboHelp (2017 release), Adobe Captivate (2017 release), Adobe Acrobat Pro 2017, and Adobe Presenter 11, as well as additional tools, such as Adobe RoboScreenCapture and Adobe RoboSource Control.  Get more information about the 2017 release in the Technical Communication Suite FAQ.

Where can I find older versions of Adobe Technical Communication Suite (July 2017 release)?

You can download previous versions of Adobe Technical Communication Suite from this downloads page. You must have your serial number to complete the download and installation.

Where can I find information on the latest release?

I need help with a specific Adobe Technical Communication Suite app.

Each application in Adobe Technical Communication Suite has its own Support page on adobe.com. See the pages for FrameMaker, RoboHelp, Captivate, Acrobat, and Presenter for links to the user guides, tutorials, forums, and top troubleshooting docs.

Download & install

How do I purchase and install Adobe Technical Communication Suite (July 2017 release)?

To purchase the Technical Communication Suite, visit the Adobe Technical Communication Suite (July 2017 release) product page. For help downloading and installing the app after purchase, see Find downloaded apps and files.

Why won't Adobe Technical Communication Suite (July 2017 release) download?

Learn how to resolve download issues with Technical Communication Suite and other Adobe apps.

Can I download a trial copy of Adobe Technical Communication Suite (July 2017 release)?

Yes! You can download a trial version from the Adobe Downloads page. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see this article on installing a trial. If you have problems with the trial download, see this troubleshooting guide for solutions.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Adobe Technical Communication Suite on another computer?

You can install Adobe Technical Communication Suite apps on up to two computers. If you want to install an app on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps. If you need five or more licenses, consider purchasing a volume licensing plan.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

You can update your credit card information from your accounts page on adobe.com. See Payment in the Adobe Store | Online order and payment FAQ.

My trial expires soon. How do I convert it?

You can convert a trial version of Adobe Technical Communication Suite (July 2017 release) to a subscription. Simply choose the subscription option when you add the product to your cart from the Adobe Store. For more information, see Subscription and pricing in the Adobe Technical Communication Suite FAQ.

How do I cancel my subscription? Can I still use the software I have?

You can cancel your subscription from your accounts page on adobe.com or by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription and pricing in the Technical Communication Suite FAQ.