Troubleshooting & help
Download & install
How do I purchase and install Technical Communication Suite?
To purchase the Technical Communication Suite, visit the Adobe Technical Communication Suite (2017 release) product page. For help downloading and installing the app after purchase, see Find downloaded apps and files.
Why won't Technical Communication Suite download?
Can I download a trial copy of Technical Communication Suite?
Yes! You can download a trial version from the Adobe Downloads page. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see this article on installing a trial. If you have problems with the trial download, see this troubleshooting guide for solutions.
How do I retrieve my Adobe ID or password?
Can I install Technical Communication Suite on another computer?
You can install Technical Communication Suite apps on up to two computers. If you want to install an app on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps. If you need five or more licenses, consider purchasing a volume licensing plan.
How can I change my password?
How can I change my credit card info?
My trial expires soon. How do I convert it?
How do I cancel my subscription? Can I still use the software I have?
You can cancel your subscription from your accounts page on adobe.com or by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription and pricing in the Technical Communication Suite FAQ.
What's included in Technical Communication Suite?
The 2017 release includes Adobe FrameMaker (2017 release), Adobe RoboHelp (2017 release), Adobe Captivate 9, Adobe Acrobat Pro DC (2015 release), and Adobe Presenter 11, and additional tools. Get more information about the 2017 release in the Technical Communication Suite FAQ.