Troubleshooting & help

Download & install

How do I download and install Adobe XD?

You can download Adobe XD from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps.

Why won't XD install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Can I download a trial copy of XD?

Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install XD on another computer?

You can install XD and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel and what happens to my files?

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.

Common issues

On which operating systems is XD supported?

Adobe XD is supported on macOS 10.10 or later, and Windows 10 Anniversary version 1607 (build 10.0.14393) or later.

Why do I get an error message when I try to use the Share Online feature?

That could depend on a few different scenarios. Get tips for troubleshooting different error messages when using Share Online.

How do I import external assets into XD?

It depends on which program you're using. Learn how to import assets from other Adobe or third-party applications.

Why didn't my files import?

File imports into Adobe XD usually fail for one of four reasons:

  • Unsupported file format
  • SVG files with unsupported properties
  • Very large SVG files
  • Very large images

Get step-by-step instructions for resolving import issues for each scenario. 

Why didn't my files export?

Your file size could be too large or the destination directory could be locked. Learn more about resolving export issues.

Community

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