When you are trying to log in to Captivate, you see the following error message:
Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.
Internet Explorer 10 Support Deprecation: Earlier version of Technical Communication Suite and its products relied on Internet Explorer 10 (IE 10) for Sign-In workflows required during licensing. As Microsoft has ended support for Internet Explorer 10 (IE 10) Adobe IMS Authentication has now deprecated support against this version of Internet Explorer.
Adobe is also moving away from supporting Internet Explorer 10 (IE 10) based licensing workflows, and the latest release of Technical Communication Suite and its products would not face any issue. Still, if you are using an older version of FrameMaker, RoboHelp, or other products, you may face licensing and signing-in challenges. The below article details out the workaround to be applied to fix these issues.
Microsoft has ended support for Internet Explorer 10 (IE 10). As such, Adobe will not fix issues reported against these specific versions of Internet Explorer.
This file is located on the following path:
The file needs to be copied to C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\AASIapp.exe.
Ensure that IE 11 is installed with TLS 1.2 enabled and Operating System should be updated to the latest version.
If you are not able to locate the folder P7, then follow the steps below:
If Solution 1 does not work, then follow the steps below: