Know more about purging user data in Captivate Prime.
Use the purge user feature to remove personal identifiable information and learning records of the user from Captivate Prime. Note that Delete and Purge User are two different features. While a deleted user can be restored, all user data and learning records associated with a purged user cannot be restored.
Not:
Purge user action can have the following results:
- If a user is purged, the links in import logs does not work to avoid the download of old CSVs and bringing back the user data again into the system.
- If an Author is purged, his name is replaced by the name of the Admin who purged that user.
- If Instructors are purged, they are removed from sessions. Admin has to replace/add instructors for such sessions.
- Purging a user in Prime does not remove the user in any external applications (third-party systems or other applications written by you). Contact external application owners to get the users removed from such applications.
- If a purged user is referred in the configuration settings of a connector, the connector is disabled. The connector needs to be reconfigured by the Admin to resume.
Read about the results of Purge User action
Purge using CaptivatePrime UI- Enterprise | |
Delete selected user from the requesting enterprise account. |
Yes |
Delete all users from all Trial accounts whose email, adobe_id matches selected users email. | Yes |
Delete all users from all Trial accounts whose email, adobe_id matches selected users email and he/she is the creator of the trial account. | No |
Delete User’s email from all the other fields of the requesting Enterprise account and All Trial Accounts. | Yes |
Notify initiator of deletion confirmation. | Yes |
Purge using CaptivatePrime UI- Non-Enterprise | |
Delete Selected User from the requesting Trial Account. | Yes |
Delete all users from all Trial accounts whose email, adobe_id matches selected users email. | Yes |
Delete all users from all Trial accounts whose email, adobe_id matches selected users email and he/she is the creator of the trial account. | No |
Delete User’s email from all the other fields of the All Trial Accounts. | Yes |
Notify initiator of deletion confirmation. | Yes |
Purge other users- Enterprise (individuals who are not internal or external Prime users) | |
Delete selected user from all other fields of the requesting Enterprise account and All Trial Accounts. | Yes |
User deletion from accounts. | No |
Notify initiator of deletion confirmation. | Yes |
Purge other users- Non-Enterprise (individuals who are not internal or external Prime users) | |
Delete selected user from all other fields of All Trial accounts. | Yes |
User deletion from accounts. | No |
Notify initiator of deletion confirmation. | Yes |
Purge using Adobe IMS- Enterprise | |
Notify Enterprise Admin about the request. | Yes |
Check Email fields for sending notifications. | No |
Purge using Adobe IMS- Non-Enterprise | |
Delete all users having the provided AdobeID/Email from All Trial Accounts. | Yes |
Delete all users of a Trial account if the provided Email/AdobeId was the creator of the Account. | Yes |
Delete the select email id from all other fields of all Trial Accounts. | Yes |
Prime is now GDPR compliant. For more information on GDPR compliance, see Captivate Prime compliance to GDPR.