Purge user data in Captivate Prime

Know more about purging user data in Captivate Prime.

Use the purge user feature to remove personal identifiable information and learning records of the user from Captivate Prime. Note that Delete and Purge User are two different features. While a deleted user can be restored, all user data and learning records associated with a purged user cannot be restored.

Not:

Purge user action can have the following results:

If a user is purged, the links in import logs does not work to avoid the download of old CSVs and bringing back the user data again into the system.
If an Author is purged, his name is replaced by the name of the Admin who purged that user.
If Instructors are purged, they are removed from sessions. Admin has to replace/add instructors for such sessions.
Purging a user in Prime does not remove the user in any external applications (third-party systems or other applications written by you). Contact external application owners to get the users removed from such applications.
If a purged user is referred in the configuration settings of a connector, the connector is disabled. The connector needs to be reconfigured by the Admin to resume.

To purge users, follow these steps:

As an Administrator, select Users from the left pane. The Internal Users page opens.

Delete the users you want to purge. To delete, select one or more users using the checkbox. Open the Action drop-down and select Delete User.

In the left pane, select User Cleanup. The User Cleanup page appears with the list of deleted users. Use the radio buttons to select the user to purge. You can only purge one user at a time.

Select the user to purge

Open the Actions drop-down menu and select Purge User.

Select Purge User from the Actions drop-down

A dialogue box appears seeking confirmation. Once purged, all user data and learning records associated with the selected user is deleted permanently. Once purged the action cannot be undone. To confirm, click Purge.

Confirm data purge

Once you confirm and click Purge, the purge request is accepted. You receive a notification once the action is complete. A purge request ID is also provided. You can provide this ID to the CSM to track the request.

Read about the results of Purge User action

Purge using CaptivatePrime UI- Enterprise
Delete selected user from the requesting enterprise account.	Yes
Delete all users from all Trial accounts whose email, adobe_id matches selected users email.	Yes
Delete all users from all Trial accounts whose email, adobe_id matches selected users email and he/she is the creator of the trial account.	No
Delete User’s email from all the other fields of the requesting Enterprise account and All Trial Accounts.	Yes
Notify initiator of deletion confirmation.	Yes
Purge using CaptivatePrime UI- Non-Enterprise
Delete Selected User from the requesting Trial Account.	Yes
Delete all users from all Trial accounts whose email, adobe_id matches selected users email.	Yes
Delete all users from all Trial accounts whose email, adobe_id matches selected users email and he/she is the creator of the trial account.	No
Delete User’s email from all the other fields of the All Trial Accounts.	Yes
Notify initiator of deletion confirmation.	Yes
Purge other users- Enterprise (individuals who are not internal or external Prime users)
Delete selected user from all other fields of the requesting Enterprise account and All Trial Accounts.	Yes
User deletion from accounts.	No
Notify initiator of deletion confirmation.	Yes
Purge other users- Non-Enterprise (individuals who are not internal or external Prime users)
Delete selected user from all other fields of All Trial accounts.	Yes
User deletion from accounts.	No
Notify initiator of deletion confirmation.	Yes
Purge using Adobe IMS- Enterprise
Notify Enterprise Admin about the request.	Yes
Check Email fields for sending notifications.	No
Purge using Adobe IMS- Non-Enterprise
Delete all users having the provided AdobeID/Email from All Trial Accounts.	Yes
Delete all users of a Trial account if the provided Email/AdobeId was the creator of the Account.	Yes
Delete the select email id from all other fields of all Trial Accounts.	Yes

Prime is now GDPR compliant. For more information on GDPR compliance, see Captivate Prime compliance to GDPR.

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Purge users

Read about the results of Purge User action

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