Microsoft Windows 7, Windows 8, Windows 8.1, or Windows 10.1.

Mac OS

Mac OS X 10.10

Browser specifications

  • Google Chrome version 43 and above.
  • Internet Explorer version 11 and above (learner application is supported on Internet Explorer 10 and above).
  • Safari version 8.0.6 and above.
  • Windows 10.1 Edge and above.

Minimum screen resolution for desktop

 1366x768 pixels

Device specifications for mobile

  • IOS: iOS 8 and above, 1024x768 pixels.
  • Android: Lollipop version 5 and above, 1024x768 pixels.


Captivate Prime is supported only through application on mobile devices.

Maximum content size

The maximum file size that can be uploaded is 768 MB.

Supported content formats

Module Upload

Content type Extensions
Documents "pdf", "docx", "doc", "xls", "xlsx"
PowerPoint presentations "pptx", "ppt"
Videos "mp4", "wmv", "3gp", "3g2", "3gp2", "asf", "avi", "f4v", "h264", "mpe", "mpeg", "mpg", "mpg2", "m4v", "mov", "wmv"
SCORM 1.2 "zip"
SCORM 2004 "zip"
CAPI "zip"
AICC "zip"
SWF "zip"
Badges "png", "jpg”, "jpeg", "gif"
User Profile Pic "png", "jpg”, "jpeg", "gif"
Company Logo "png", "jpg”, "jpeg", "bmp", "gif"
Certifications upload  "png", "jpg”, "jpeg", "pdf", "doc", "docx", "gif"
Resources /course attachments  All file formats

Height and width specification for uploading elements

Elements Size
Badge on the Learner Achievements board 40x40 pixels
Expanded badge in the Learner application 90x90 pixels
User profile pic on Learner Achievements 100x100 pixels
User profile pic on Sign-out dropdown 42x42 pixels
Company Logo on header 48 pixels in height, width is calculated accordingly.
Company Logo in Company Info  150 pixels in height, width is calculated accordingly.
Company Logo on Prime Home Page 120 pixels in height, width is calculated accordingly.

Network requirements

Ensure that the following third-party domains are whitelisted if you are on any network that has restrictions.

Specific extended cases

Feature Services Used
FTP Connector
Lynda Connector
Harvard ManageMentor Connector
GetAbstracts Connector  

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