Site can't connect to use.typekit.net

In the event of a local network problem or an outage on the Typekit font network, your website may report that it cannot connect to use.typekit.net or that it failed to load a resource from that domain.

If you see either of these errors, check the Typekit Status page for any known issues. Then send an email to support@typekit.com with the following information:

  • Are the fonts loading on typekit.com for you?
  • What Internet service provider do you use?
  • Run a traceroute to use.typekit.net and send us the output.

    To perform a traceroute:

    • Mac OS: Open the System Information tool from the Applications > Utilities folder, and choose Window > Network Utility. Select the Traceroute option and enter use.typekit.net in the network address box. Click Trace.
    • Windows: Open the Command Prompt window and enter tracert use.typekit.net. Press Enter.

    When the trace has finished, make a copy or screenshot of the results.

  • Use the web developer tools in the browser to look at your site's assets, and take a screenshot of the timeline for Typekit:

    1. Clear your site cache so that the Typekit files are requested from the network again.
    2. Select the network tab in the developer tools and keep it open.
    3. Go to the page that's giving you trouble. Verify that it loads and that the fonts still aren't loading properly.
    4. In the network tab, scroll down until you find the JavaScript file from Typekit. Take a screenshot.
    5. Select the JavaScript filename, then select the Headers tab that appears.
    6. Resize the window so that all header info rows are visible. Take a screenshot.

This information will help the Typekit team determine where the connection between your computer and Typekit is failing.

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