Learn how to cancel different types of Adobe Creative Cloud membership plans.

We're sorry to see you go! Before you cancel your membership, please read the Adobe subscription terms.

Cancel an individual membership

You need to contact Adobe to cancel your membership. Here's how:

  1. Click here to contact us and sign in with your Adobe ID and password.

  2. The Need help? page appears. Scroll down and choose your preferred contact option.

  3. A customer care agent will assist you with canceling your plan.

If you cancel your annual membership (individual or team) within 14 days, you receive a full refund. Otherwise, you are billed 50 percent of your remaining contract obligation.

If you cancel a month-to-month membership, you continue to have access to your
Creative Cloud plan through the end of the billing cycle.

Cancel an enterprise membership

Contact your account manager to cancel an enterprise membership.

Return a membership purchased from a reseller

If you purchased your membership from a seller other than Adobe, contact the seller for assistance.

Cancel a complimentary membership

You cannot cancel a complimentary membership during the complimentary period. If you do not want to continue the membership after the complimentary period ends, but you provided payment details when you redeemed the membership, please contact us to cancel the renewal.

If you did not add payment details when you redeemed the complimentary membership, your membership expires at the end of the complimentary period.

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