Attach to email option is not working

In Acrobat DC or Acrobat Reader DC, when you try to use the Attach to Email feature, nothing happens.

 

Try the following solutions to resolve the problem.

Solution 1: Update your Acrobat DC or Acrobat Reader DC to the latest version

To automatically update from Acrobat DC or Acrobat Reader DC, choose Help > Check for updates, and then follow the steps in the Updater window to download and install the latest updates.

Solution 2: Change your Outlook account settings

If you are on a company domain, do the following:

  1. Open Outlook. Go to File > Account Settings

  2. The Account Settings dialog box is displayed. On the Email tab, click Change.

    Change account settings
  3. The Change Account dialog box is displayed. Deselect the Use Cached Exchange Mode check box.

    use-cached-exchange-mode
  4. Click Next and then click Finish. If you see a prompt to quit and restart, click OK.

  5. Close the Account Settings dialog box. Quit and restart Outlook.

    Now try to use the Attach to Email feature in Acrobat or Reader.

Solution 3: Check for any antivirus or security software

An antivirus or security software may block attachments on your computer or device. Check the settings of the antivirus or security software for the same and make an appropriate change to unblock the attachments.

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