Ensure that your Acrobat is activated. For more information, see Learn to activate or deactivate Adobe applications.
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Create PDF feature causes an error
Create PDF from Firefox or Chrome does not work sometimes and results in an error:
- Firefox: "Acrobat had an error converting to PDF"
- Chrome: Conversion hangs with status "Downloading for conversion" after showing the Save As dialog box.
Solution: Make sure that Acrobat is activated
Try the following steps to resolve the problem:
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Open Acrobat, and create a PDF from any file (Word, Excel, PPT, HTML, or text).
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Try again to convert an HTML page to PDF from Firefox or Chrome.
Note:
The resolution steps should work. However, if you're still running into issues, report your problem to Adobe using the Feature Request/Bug Report Form.
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