On 64-bit systems, the Acrobat XI or Acrobat installer tries to install the Microsoft Visual C++ (x64) runtime if it doesn't find it on the system. If the installation of this runtime fails, the following warning message appears in the installation complete screen:
Acrobat XI: “Warning! Installation of Microsoft Visual C++ 2010 SP1 (x64) runtime failed due to error <code>. Without it, some application functionality doesn't work. For details...“
Acrobat: “Warning! Installation of Microsoft Visual C++ 2013(x64) runtime failed due to error <code>. Without it, some application functionality doesn't work. For details...“
If the Microsoft Visual C++ (x64) runtime is not available or installed, the following problems occur:
- The Acrobat PDF Creation add-on for Microsoft Office 64-bit applications (such as Word, Excel, PowerPoint, and Outlook) does not appear.
- Acrobat cannot send emails or resolve addresses via 64-bit Microsoft Outlook.
Solution: Install the Microsoft Visual C++ (x64) runtime
For Acrobat XI: You can do either of the followings to install the Microsoft Visual C++ 2010 SP1 (x64) runtime:
- Download and install Microsoft Visual C++ 2010 SP1 (x64) runtime from Microsoft Download Center.
- Locate the vc_red.msi for Microsoft Visual C++ 2010 SP1 (x64) runtime that is bundled with the Acrobat XI installer, and try reinstalling it. The vc_red.msi is located in a subfolder named VC10RT_x64 inside the Acrobat installer folder.
For Acrobat:
- Download and install Microsoft Visual C++ 2013 (x64) runtime from Microsoft Download Center. You can download vcredist_x64.exe and install it by double-clicking it.
The error code mentioned in the warning determines the cause of the failure. For more information about the error code, see the error codes listed here on the Microsoft website.
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