Visual C++ runtime error when installing Acrobat XI or Acrobat DC on Windows

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Adobe Acrobat User Guide
Applies to: Adobe Acrobat DC Adobe Acrobat X Adobe Acrobat XI

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On 64-bit systems, the Acrobat XI or Acrobat DC installer tries to install the Microsoft Visual C++ (x64) runtime if it doesn't find it on the system. If the installation of this runtime fails, the following warning message appears in the installation complete screen:

Acrobat XI: “Warning! Installation of Microsoft Visual C++ 2010 SP1 (x64) runtime failed due to error <code>. Without it, some application functionality doesn't work. For details...“

Acrobat DC: “Warning! Installation of Microsoft Visual C++ 2013(x64) runtime failed due to error <code>. Without it, some application functionality doesn't work. For details...“

If the Microsoft Visual C++ (x64) runtime is not available or installed, the following problems occur:

  • The Acrobat PDF Creation add-on for Microsoft Office 64-bit applications (such as Word, Excel, PowerPoint, and Outlook) does not appear.
  • Acrobat cannot send emails or resolve addresses via 64-bit Microsoft Outlook.

Solution: Install the Microsoft Visual C++ (x64) runtime

For Acrobat XI: You can do either of the followings to install the Microsoft Visual C++ 2010 SP1 (x64) runtime:

  • Download and install Microsoft Visual C++ 2010 SP1 (x64) runtime from Microsoft Download Center.
  • Locate the vc_red.msi for Microsoft Visual C++ 2010 SP1 (x64) runtime that is bundled with the Acrobat XI installer, and try reinstalling it. The vc_red.msi is located in a subfolder named VC10RT_x64 inside the Acrobat installer folder.

For Acrobat DC:

  • Download and install Microsoft Visual C++ 2013 (x64) runtime from Microsoft Download Center. You can download vcredist_x64.exe and install it by double-clicking it.

Note:

The error code mentioned in the warning determines the cause of the failure. For more information about the error code, see the error codes listed here on the Microsoft website.