Acrobat licensing application turns blank or hangs after sign-in to Acrobat DC on macOS 10.15

When you sign in to Acrobat DC on macOS using an Adobe ID, the Acrobat Licensing Application dialog hangs or shows a blank white screen. The issue occurs when the directory permissions are modified when you migrate or upgrade from the older operating system to the latest macOS 10.15 version.

Acrobat licensing application dialog

To resolve the error, follow the solutions below in the order they appear.

Solution 1: Provide appropriate permissions to the OOBE folder using a command in the terminal

  1. Quit the Acrobat Licensing Application dialog, and then quit Acrobat DC.

  2. Open Terminal, and type the following command:

    chmod 777 /Users/<your_username>/Library/Application\ Support/Adobe/OOBE/

  3. Restart your machine.

  4. Launch Acrobat DC and sign in with your Adobe ID.

Solution 2: Delete the OOBE folder

  1. Quit the Acrobat Licensing Application dialog, and then quit Acrobat DC.

  2. Open Finder, and navigate to the folder /Users/<your_username>/Library/Application Support/Adobe/

  3. Delete the OOBE folder.

  4. Restart your machine.

  5. Launch Acrobat DC and sign in with your Adobe ID.

Adobe logo

Sign in to your account

[Feedback V2 Badge]