PDF conversion problems with Acrobat and Mac Word or PowerPoint 2016

Mac PDFMaker add-in is disabled after upgrading to 64-bit Office 2016

If your Office 2016 for Mac is upgraded to the 64-bit version from the 32-bit version, the PDFMaker add-in for Word and PowerPoint appears disabled. The add-in button in the ribbon is grayed out. It happens because the add-in is compatible only with the 32-bit version of Office 2016.

Adobe is aware of this problem, and working to make the add-in compatible with the 64-bit version of Office 2016 in a future release of Acrobat.

Opening a Word file results in an error - "Compile error in hidden module"

If you upgraded your Office 2016 to 64-bit and you have Acrobat installed, you see the following error message when you open a Word file:

Compile error

Solution: Download and apply the latest patch

The problem is fixed in the latest patch of Acrobat. Download and apply the patch to resolve the problem. Download the patch from here - https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-02-2016.html.   

Two PDF conversion dialogs are displayed, or the conversion fails with an error message

While converting a Word document to PDF (Acrobat > Create PDF), using Mac Word 2016 (Word 32-bit, version 15.23.2 or later), the following problems may occur:

  • Two conversion dialog boxes are displayed instead of just one. The dialog with "Allow" and "Don’t Allow" options appears first. Then the Acrobat PDFMaker conversion dialog box appears.
  • In the dialog, if you select Don’t Allow, the PDF conversion fails with the error message “Links are not retained.”

Solution: Try different options or settings

To resolve the problem, try one of the following steps:

  • In the dialog, select Allow.
  • In Word, choose Word > Preferences > Security & Privacy and then select the Use Microsoft Online service to open and save certain files preference.
  • Select Create PDF in the Acrobat ribbon. In the Save dialog, select Best for printing, and then select Export.
The Save dialog with PDF conversion options


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