In version 6.1.0, Campaign introduced a new mode for Message Center archiving. Campaign does not upgrade to the new mode automatically. This document explains how to switch to the new archiving mode in Message Center.

Introduction

To archive messages in Message Center, Adobe Campaign gathers execution data from execution instances and puts everything back in the control instance. Adobe Campaign archives messages this way so you can access the information for reports. After messages are marked for archiving, workflows run periodically on the control instance (marketing instance) to complete the process.

Previously, users had to run seven workflows one at a time to archive messages for any execution instances.

Starting build 8653, a new mode allows users to run one workflow per execution instance.

Note:

  • To upgrade to the new mode, you must manually switch using the method on this page.  
  • You can use either the old mode or the new mode, but not both. 
  • Adobe is no longer updating the old mode.
  • All new instances use the new mode. 

How to Switch to the New Mode

Control Instance (Marketing Instance)

  1. Stop the seven old archiving workflows:

    • synchLaunch
    • eventSynch
    • broadLogMsgSynch
    • broadLogSynch
    • trackingUrlSynch
    • trackingLogSynch
    • quarantineSynch

     

    how_to_switch_tothenewmessagecenterarchivingworkflows1page2image
  2. For each Message Center external account that points to an execution instance, you must click the Create the archiving workflow button under Archiving to create a new archiving workflow. 

  3. Verify that you created and started one workflow for each execution instance in the Message Center technical workflows folder.

  4. Delete all old archiving workflows.

Execution Instance

You do not need to do anything on an execution instance to switch to the new mode.

Instance with both Control and Execution

  1. Stop the seven old archiving workflows:

    • synchLaunch
    • eventSynch
    • broadLogMsgSynch
    • broadLogSynch
    • trackingUrlSynch
    • trackingLogSynch
    • quarantineSynch
    how_to_switch_tothenewmessagecenterarchivingworkflows1page3image
  2. Open the deployment wizard and navigate to Message Center > Create the archiving workflow to create the archiving workflow.

     

  3. Verify that you created and started the "mcSynch_local" workflow in the Message Center technical workflows folder.

  4. Delete all old archiving workflows.