Download error 403 launching Creative Cloud desktop app

Learn what to do when you encounter error 403 when launching the Creative Cloud desktop app.

Fix error 403 in the Creative Cloud desktop app

When you launch the Creative Cloud desktop app, you might receive the following error:

"Download error. Press Retry to try again or contact customer support. (403)"

Download the latest version of the Creative Cloud desktop app to fix this error.

  1. Download the Creative Cloud desktop app.

  2. Run the downloaded file and follow the onscreen instructions.

If you still get this error, see Error downloading or updating Creative Cloud apps.