Delete Acrobat Sign agreements and library templates

Overview

Acrobat web users can delete their Acrobat Sign agreements and library templates by selecting Delete from the Actions list.

Deleting a library template triggers a true deletion of the template, and it can not be recovered if the deletion is verified.

Deleting an agreement triggers a "soft deletion" which moves the agreement into a Deleted queue and holds it for 14 days. After 14 days, the agreement and all associated documents (field data, supporting documents, audit report, etc.) are completely deleted from the database.

Any time before the 14-day holding time elapses, the user can retrieve the agreement from the Deleted folder and restore it to the visible queue.

Deleting a template

Deleting an agreement

Recovering a deleted agreement or template

Logging the delete and recover events on the Activity list and the audit report

The audit report of an agreement does not log the events to delete and restore an agreement.  When deleting an agreement, if the agreement is In progress, the first action is to cancel the agreement, then move the agreement to the deleted queue. Once an agreement enters a terminal status (canceled, expired, etc) the audit report is finalized and no further updates can be inserted. The only event you will see is the cancelation event.

The Activity log continues to log events for the agreement despite the agreement status. As a result, the log does record the deleted and restore events (every time).