Brand Portal supports integration with AEM Assets to have approved brand assets seamlessly ingested (or published) from AEM Assets author instance. Once integrated, AEM Author uses a replication agent to replicate the selected asset(s) to Brand Portal cloud service for approved usage by Brand Portal users. Multiple replication agents are used AEM 6.2 SP1-CFP5, AEM CFP 18.104.22.168, and onwards to allow high-speed parallel publishing.
Adobe recommends upgrading to AEM 22.214.171.124 to ensure that AEM Assets Brand Portal is successfully integrated with AEM Assets. A limitation in AEM 6.4 gives an error while configuring integration with Brand Portal and replication fails.
On configuring cloud service for brand portal under /etc/
However, publishing can fail intermittently due to- large sling jobs, increased Network and Disk I/O on AEM Author, or slowed AEM Author performance. It is, therefore, advised to test the connection with the replication agent(s) prior to beginning publishing.
To validate your publish configurations:
- Check the error logs
- Check whether the replication agent is created
- Test connection
While creating Cloud Service
Check tail logs. Check whether the replication agent is created or not. If the replication agent creation fails, edit the cloud service by making minor changes in cloud service. Validate and check again whether the replication agent is created or not. If not, re-edit the service.
Even if, on repeatedly editing the cloud service it is not configured properly, report a daycare ticket.
Test connection with replication agents
View log, if errors are found in replication log:
1. Contact Adobe Support
2. Retry clean-up and create publish configuration again
Most of the times when publish is not working, the reason is that the user who is publishing (mac-<tenantid>-replication) doesn't have the latest private key, and hence publish fails with "401 unauthorized" and no other error is reported in replication agent logs. You might want to avoid troubleshooting and create a new config instead. For the new config to work properly, you should clean up the following from AEM author setup:
- go to localhost:4502/crx/de (assumes you are running author on localhost:4502):
i delete /etc/replication/agents.author/mp_replication*
ii delete /etc/
- go to localhost:4502/useradmin:
i search for user mac-<tenantid>-replication
ii delete this user
Now the system is all cleaned up. Now you can attempt creating a new
If on https://legacy-oauth.cloud.adobe.io/, all the
There is one known issue on this UI that for any tenant only top 10 applications are visible. When you create the application, stay on that page and bookmark the URL. You don't need to go to applications listing page and find out the application you created. you can hit this bookmarked URL directly and update/delete the application whenever needed.
The JWT application might not be listed appropriately. It is, therefore, advised to note/ bookmark the URL while creating JWT application.
If a replication agent (which was publishing to brand portal just fine) stops processing publish jobs, check replication logs. AEM has auto-retry built-in, so if a particular asset publish fails, it is retried automatically. If there is some intermittent issue like network error, it might succeed during re-try.
But if there are continuous publish failures and queue is blocked. then you should check "test connection" and try to solve the errors that are being reported.
Based on the errors, you are advised to log a support ticket, so that Brand Portal engineering team can help you resolve issues.