How can an administrator remove a user from their Adobe Sign account

An Adobe Sign account administrator can not directly remove a user from their account.

To have a userID removed from the account's authority, an account admin must contact Adobe Sign support or their success manager with the request to remove the user (as identified by their email address).

To contact support, log in to Adobe Sign as an account administrator and click the question mark in the upper right corner of the window.

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Then select the option to either Open a support case or Go to chat.

Once the support agent verifies your status as an account admin, they will be able to remove the userID from the account.

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Caution:

When a userID is removed from an account, the admin will lose all authority to interact with that userID.

If you do not want to lose authority over the userID, the account admin can deactivate the userID by setting the status to Inactive. For more information, see Deactivate Users

Inactive user IDs cannot log in, send, or sign any document sent to them (nor do they consume a license in the account).

However, because they are still within the authority of the account, their agreements can still be included in reports, reviewed through account sharing, and generally understood/audited as part of the account assets.

 

To see the Inactive users in your account, do the following:

Steps

  1. Log in to the Adobe Sign website.

  2. Navigate to Account > Users

  3. Click Option Icon (three horizontal bars).

  4. Select Show Only Inactive Users.

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