Troubleshooting & help
Download & install
How do I download and install Encore?
Why won't Encore or Premiere Pro CS6 install?
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
Can I download a trial copy of Encore?
How do I retrieve my Adobe ID or password?
Can I install Encore on another computer?
You can install Encore on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps.