Troubleshooting & help

RoboHelp Classic is no longer shipped with the Adobe RoboHelp. You can migrate existing projects from RoboHelp Classic into the latest release of RoboHelp. However, once you have migrated and changes have been made, those projects cannot be imported back to RoboHelp Classic (2019 release and previous versions).

Visit the RoboHelp Help page for links to tutorials, the user guide, getting started videos, and more.

To open a RoboHelp project (.xpj file) in RoboHelp, follow these steps:

  • Choose File > Upgrade RoboHelp Classic Project.
  • In the Open dialog box, select the desired .xpj project file, and click Open.
  • In the New Project dialog box, click Create. The RoboHelp project is now saved as a .rhpj file.

Use Git to track changes to your content and collaborate with other authors. Follow the instructions here to get started with Git.

Use SharePoint to stay organized and collaborate with your teams on various types of projects. Learn how you can add or download projects from SharePoint in RoboHelp. For more details, see Collaborate Using SharePoint Online.

Learn how to resolve download issues with RoboHelp and other Adobe apps.

Yes. You can download a fully functional, 30-day complimentary trial version. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see this article on installing a trial.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You can install RoboHelp on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps. If you need five or more licenses, consider purchasing a volume licensing plan.

There are pre-defined templates that are available in the Admin Console to create packages for Adobe RoboHelp. For more details, see Adobe Templates for Packages.

Sign in to your Adobe account. Under the Password section, select Change for Current Password, and then follow the onscreen instructions.

Forgot your password? Learn how to reset it.

You can update your credit card information from your accounts page on See Payment in the Adobe Store | Online order and payment FAQ.

If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription.

You can cancel your subscription by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription information and pricing in the RoboHelp FAQ.


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