Find solutions to the following issue: Menus, shortcuts, Lasso tool, or the application stop working when using a Wacom tablet on macOS.
Applicable products Applicable OS
Photoshop and Photoshop Elements
macOS

Issues addressed

Using the Touch Bar causes brush pop-overs to get stuck

The following issue occurs when running Photoshop CC 2017.0.1 on macOS 10.12.2 on a Macintosh with a touch bar:

  • The brush size touch bar pop-over gets stuck for certain brushes
    • Enabled for Photoshop CC 2017.0.1 and earlier
    • Enabled for macOS 10.12.2 and later

Using the Trackpad results in unwanted behaviors in Photoshop and Photoshop Elements

When using an Apple trackpad one of the of the following issues occurs:

  1. Photoshop user interface such as the Tool and Panel menus take a long time to show (one second or more)
  2. Scrubby Zoom doesn't perform correctly
  3. Photoshop becomes unresponsive
  • Enabled for Photoshop CC 2014.1 and earlier
  • Enabled for macOS 10.11 and later

Keyboard shortcuts stop working

The following issue occurs when you use a Wacom tablet in Photoshop and Photoshop Elements:

  1. Keyboard shortcuts stop working
  • Enabled for Photoshop CC and earlier
  • Enabled for Photoshop Elements 12 and earlier
  • Enabled for macOS 10.10.x

Menus, panels, or dialog boxes turn white and become unresponsive

One of the following issues occurs when you use a Wacom tablet in Photoshop:

  1. Menus, panels, or dialog boxes turn white and become unresponsive
  2. Keyboard shortcuts stop working
  3. Lasso tool selections close prematurely and unexpectedly
  4. Photoshop becomes unresponsive
  • Enabled for Photoshop CS6 and later
  • Enabled for Photoshop Elements 14 and later
  • Enabled for macOS 10.9.4 and earlier

One of the following issues occurs when you use a Wacom tablet in Photoshop:

  • Menus, panels, or dialog boxes turn white and become unresponsive
  • Keyboard shortcuts stop working
  • Lasso tool selections close prematurely and unexpectedly
  • Photoshop becomes unresponsive

Solution 1: Install macOS updates

  1. From the Apple menu, choose Software Update.

  2. Restart your computer.

If updating macOS doesn't resolve the issue you were facing, follow the steps in Solution 2.

Solution 2: Install a plug-in to fix the problem

  1. Close Photoshop and download the following file to a location you can easily find.

    Download

  2. Unzip the file, OSXCompatibility.plugin, and move it to //Applications/Adobe Photoshop [Version]/Plug-ins/

  3. You can verify the plug-in is installed by launching Photoshop and choosing Help > System Info.

    Scroll to the bottom of the text in the dialog box and look for the plug-in name.

    Photoshop Look for the plug-in name, WhiteWindowWorkaround.plugin

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy