Sign in to your Adobe account.
Last updated on
Aug 25, 2025
Learn what to do if you received a payment reminder from Adobe even though you've already paid for your membership.
You have multiple subscriptions
You might have more than one subscription, and the payment reminder you received is for one of them, while others remain active. Or, you might be signed in with a different Adobe ID than the one linked to your active subscription or payment reminder.
Follow these steps to verify your account and resolve the issue:
-
-
On the Overview page, check the email address displayed in the right panel.
View and manage subscription plan, billing information, and access to Adobe services and apps. View and manage subscription plan, billing information, and access to Adobe services and apps. -
If it doesn’t match the email where you received the reminder, sign out and sign in with the email address that received the reminder.
-
Once you're signed it with the correct account, go to Plans and payment > Plans.
View current subscription details, including apps, and manage billing and payment information in the Plans and payment section. View current subscription details, including apps, and manage billing and payment information in the Plans and payment section. -
Review your current subscriptions to check for pending payments. If payment is pending for your account, you'll see a message, such as "Billing issue" in your account.
-
If you find a plan with a pending payment, select Edit billing and payment and follow the onscreen instructions to complete the payment.
You have the same email associated with multiple profiles
If you have a personal and a company or school account associated with the same email address, Adobe creates separate profiles to manage each type of plan. Follow these steps to access the correct profile:
-
Sign in to your Adobe account.
-
If prompted, select the appropriate profile from the sign-in screen:
- Your Personal Account will correspond to your individual plan (such as a Creative Cloud for individuals).
- Your Company or School Account will correspond to entitlements provided to you by an organization (such as Creative Cloud for teams or Creative Cloud for enterprise).
Select the appropriate profile type to access the correct subscription. Select the appropriate profile type to access the correct subscription. -
If you are already signed in to your Personal Account, select the Account icon in the upper right, then choose Switch profile.
Switch between personal and business profiles to access subscriptions linked to each profile. Switch between personal and business profiles to access subscriptions linked to each profile. -
Sign in to both accounts and check which plans are linked to your profile.
-
If you find a plan with a pending payment, select Edit billing and payment and follow the onscreen instructions to complete the payment.
Your recent payment may have failed or was missed
If your subscription appears inactive or you’re seeing payment issues, it’s possible that your recent payment didn’t go through. Payment failures can happen due to expired cards, insufficient funds, or bank declines. Learn how to fix a failed or missed payment.
-
Sign in to your Adobe account.
-
Go to Plans and payment > Plans to view your current subscription and payment status.
-
Review your current subscriptions to check for pending payments.
-
If payment has failed or was missed, you'll see a message, such as "Billing issue" in your account.
View payment details and update the billing information. View payment details and update the billing information. -
If you see a billing issue notification, select Edit billing and payment to add a new card or update your existing card details.
Your credit card details may have changed
If your credit card’s expiration date, billing address, or other details have changed recently, your payment may have failed. Follow these steps to update your billing information and restore your subscription:
-
Sign in to your Adobe account.
-
Go to Plans and payment > Plans to view your current subscription and payment status.
-
If you see a billing issue notification, select Edit billing and payment to add a new card or update your existing card details.
The billing issue caution appears only if there is an issue with your billing. The billing issue caution appears only if there is an issue with your billing.
Your payment may still be processing
After purchasing a subscription, it may take some time for your payment to be verified and the subscription to appear in your account. Follow these steps to confirm the status:
-
Check the time you made your payment. Payment processing typically takes 48 hours to complete.
-
Wait at least 48 hours for your payment to be processed and subscription to reflect in your account.
-
If your subscription doesn’t appear after 48 hours, contact Adobe Support for further assistance.
