While installing the latest version of Creative Cloud desktop app on Windows 8.1, the installation gets stuck and does not complete.

Solution

Download and install the following updates from Microsoft:

• March 2014 servicing stack update for Windows 8.1 and Windows Server 2012 R2.
• Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update: April 2014.
• Update for Universal C Runtime in Windows.

Try installing the Creative Cloud desktop app.