You have an auto advanced workflow that is supposed to advance automatically to the next step if not resolved in the predefined time. However, that workflow stays in the same step.

Solution

By default, the notification service is disabled. Do the following to enable it:

1. Connect to your instance via Cqd.
2. Open the /apps/CFC/templates/Workflow/notification_config.any file.
   
3. Change the line:
   /state "off" # on = notification is enabled, off = is disabled
   
   to
   
   /state "on" # on = notification is enabled, off = is disabled
4. Restart your instance.
   

Additional information

This issue can occur when the notification service is disabled.