Occasionally, a user account can become corrupted and prevent the Adobe installer from accessing or creating necessary files and folders. To resolve the issue, create a different account, log in to the new account, and then try to install or run the Adobe application from the new account.

Using Mac OS X?

For information on creating a new local administrator account in Mac OS X, see Install or run Adobe applications in new user account | Mac OS X.

Create a new local administrator account

Refer to one of the following Microsoft Help pages for instructions on setting up a new local administrator account:

Windows 8.1

Create a user account (Follow instructions under "Create a local account.")

Windows Vista