Files from a failed or removed installation take up disk space and can cause problems when you install or run a newer version of the Adobe application.
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Drag the preferences folder to Trash from the Users/[User]/Library/Preferences folder. (For example, drag the Acrobat folder to Trash.)
Note:
The user Library folder is hidden by default in Mac OS X 10.7 and later releases. To access files in the hidden library folder, see How to access hidden user library files.
If you receive a message that items are locked and cannot be deleted, press Option and then empty Trash.
If you still receive a message that the item is in use, do one of the following:
- Quit the app that you were using with the file and then empty Trash.
- Restart your Mac and then empty Trash.
- Start your Mac in safe mode by holding down the Shift key while your Mac starts up. Then empty Trash and restart your Mac normally. For more information, see Use safe mode to isolate issues with your Mac.
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