View the system log to identify software conflicts

  1. Choose Start > Control Panel.
  2. Click System and Maintenance, and then, in the Administrative Tools section, click View Event Logs.
  3. Double-click Windows Logs in the Event Viewer (Local) pane.
  4. Select the System log.
  5. Note the following:
    • A white exclamation point in a red circle indicates that a service or driver is stopped or failed to start.
    • A black exclamation point in a yellow triangle indicates warnings, such as low disk space.
  6. For more information about an entry, click the entry, and read the General tab.

Note: For additional information about specific errors and warnings, note the Description, Source, and Event ID values. Then search for a solution on the Microsoft website at, or contact Microsoft or your hardware vendor for assistance.

The Adobe Captivate demonstration below illustrates how to view the System log to identify software conflicts. For more information about viewing this demo, see Viewing Adobe Captivate Demos in Knowledgebase Documents (kb403894).



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