From the Apple menu, choose System Preferences.
Last updated on
Apr 27, 2021 07:55:16 AM GMT
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Also Applies to Global or OS
Occasionally, a user account can become corrupted and prevent the installer from accessing or creating the necessary files and folders. Create a different account, log in to the new account, and then try to install or run the Adobe application.
Using Windows?
For information on creating a new local administrator account in Windows, see Create new local administrator account | Windows.
Mac OS 10.7 (Lion) and later
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Click Users & Groups.
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Click the padlock icon and enter your administrator name and password.
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Click the plus sign near the lower-left corner of the window.
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Choose a type of account from the New Account pop-up menu.
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Enter a full name for the account (for example, type test). An account name is generated automatically.
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Enter a password that you can remember (such as test) in the Password and Verify boxes.
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Enter an appropriate Password hint. A password hint helps you remember your password.
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Click Create User.
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Make sure that Allow user to administer this computer is selected.
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Click the padlock icon to prevent further changes.
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Close Users & Groups.
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From the Apple menu, choose Log Out.
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Log in again using the newly created user account and try to install the Adobe application.
Mac OS 10.5 (Leopard) and 10.6 (Snow Leopard)
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From the Apple menu, choose System Preferences.
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Click Accounts.
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If some of the options are dimmed, click the padlock icon and enter your administrator name and password.
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Click the plus sign near the lower-left corner of the window.
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Enter the user name (for example, type test). Make sure to enter a password that you can remember (such as test) in the Password and Verify boxes.
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Click Create Account.
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Select Allow user to administer this computer. This option makes the test user an administrator.
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From the Apple menu, choose Log Out.
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When the login screen appears, choose the test user.
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Try to install your Adobe application.
Mac OS 10.4 (Tiger)
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From the Apple menu, choose System Preferences.
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Click Accounts.
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If some of the options are dimmed, click the padlock icon and type in an administrator name and password.
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Click the plus sign near the lower-left corner of the window.
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Enter the user name (for example, type test). Make sure to enter a password that you can remember (such as test) in the Password and Verify boxes.
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Select Allow user to administer this computer. This option makes the test user an administrator.
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Click Create Account.
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From the Apple menu, choose Log Out.
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When the login screen appears, choose the test user.
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Try to install your Adobe application.
Mac OS 10.3 (Panther)
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From the Apple menu, choose System Preferences.
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Click Accounts.
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Click the padlock icon and enter your administrator name and password.
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Click the plus sign near the lower-left corner of the window.
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Enter a user name (for example, type test) and password. Make sure to enter a password that you can remember, such as test.
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Click the Security button at the top and select the Allow user to administer this computer option. This option makes the test user an administrator.
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Close the Accounts window.
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From the Apple menu, choose Log Out.
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When the login screen appears, choose the test user.
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Try to install your Adobe application.
Mac OS 10.2 (Jaguar)
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From the Apple menu, choose System Preferences.
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From the View menu, choose Users, and then click New User.
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Enter a user name (for example, type test).
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Click the Password tab, and enter a password that you can remember, such as test.
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Select Allow user to administer this computer. This option makes the test user an administrator.
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Click OK and close the Accounts window.
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From the Apple menu, choose Log Out.
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When the login screen appears, choose the test user.
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Try to install your Adobe application.
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