Occasionally, a user account can become corrupted and prevent the installer from accessing or creating the necessary files and folders. Create a different account, log in to the new account, and then try to install or run the Adobe application.

Using Windows?

For information on creating a new local administrator account in Windows, see Create new local administrator account | Windows.

Mac OS 10.7 (Lion) and later

  1. From the Apple menu, choose System Preferences.

  2. Click Users & Groups.

  3. Click the padlock icon and enter your administrator name and password.

  4. Click the plus sign near the lower-left corner of the window.

  5. Choose a type of account from the New Account pop-up menu.

  6. Enter a full name for the account (for example, type test). An account name is generated automatically.

  7. Enter a password that you can remember (such as test) in the Password and Verify boxes.

  8. Enter an appropriate Password hint. A password hint helps you remember your password.

  9. Click Create User.

  10. Make sure that Allow user to administer this computer is selected.

  11. Click the padlock icon to prevent further changes.

  12. Close Users & Groups.

  13. From the Apple menu, choose Log Out.

  14. Log in again using the newly created user account and try to install the Adobe application.

Mac OS 10.5 (Leopard) and 10.6 (Snow Leopard)

  1. From the Apple menu, choose System Preferences.

  2. Click Accounts.

  3. If some of the options are dimmed, click the padlock icon and enter your administrator name and password.

  4. Click the plus sign near the lower-left corner of the window.

  5. Enter the user name (for example, type test). Make sure to enter a password that you can remember (such as test) in the Password and Verify boxes.

  6. Click Create Account.

  7. Select Allow user to administer this computer. This option makes the test user an administrator.

  8. From the Apple menu, choose Log Out.

  9. When the login screen appears, choose the test user.

  10. Try to install your Adobe application.

Mac OS 10.4 (Tiger)

  1. From the Apple menu, choose System Preferences.

  2. Click Accounts.

  3. If some of the options are dimmed, click the padlock icon and type in an administrator name and password.

  4. Click the plus sign near the lower-left corner of the window.

  5. Enter the user name (for example, type test). Make sure to enter a password that you can remember (such as test) in the Password and Verify boxes.

  6. Select Allow user to administer this computer. This option makes the test user an administrator.

  7. Click Create Account.

  8. From the Apple menu, choose Log Out.

  9. When the login screen appears, choose the test user.

  10. Try to install your Adobe application.

Mac OS 10.3 (Panther)

  1. From the Apple menu, choose System Preferences.

  2. Click Accounts.

  3. Click the padlock icon and enter your administrator name and password.

  4. Click the plus sign near the lower-left corner of the window.

  5. Enter a user name (for example, type test) and password. Make sure to enter a password that you can remember, such as test.

  6. Click the Security button at the top and select the Allow user to administer this computer option. This option makes the test user an administrator.

  7. Close the Accounts window.

  8. From the Apple menu, choose Log Out.

  9. When the login screen appears, choose the test user.

  10. Try to install your Adobe application.

Mac OS 10.2 (Jaguar)

  1. From the Apple menu, choose System Preferences.

  2. From the View menu, choose Users, and then click New User.

  3. Enter a user name (for example, type test).

  4. Click the Password tab, and enter a password that you can remember, such as test.

  5. Select Allow user to administer this computer. This option makes the test user an administrator.

  6. Click OK and close the Accounts window.

  7. From the Apple menu, choose Log Out.

  8. When the login screen appears, choose the test user.

  9. Try to install your Adobe application.

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