Adobe recommends that you use the Adobe Help Center uninstaller in the Add Or Remove Programs utility in Windows to remove Adobe Help Center. Occasionally, however, damaged files or a partial installation can prevent the Adobe Help Center uninstaller from working correctly. Or, they can cause the uninstaller to leave files or empty application folders on the system after the removal is performed. Other issues include Adobe Help Center missing from the Add Or Remove Programs list or the installer only displaying the Repair and Remove options.
Manually removing Adobe Help Center ensures that all files and folders are removed. These instructions are for removing Adobe Help Center1.x and 2.x. If you have other Adobe applications installed, be sure to remove only the files below that relate to Adobe Help Center.
Note: It's likely that your system doesn't contain all of the files and folders listed in this document. If you do not find a listed file or folder on your system, proceed to the next file or folder on the list.
Some of these procedures require you to locate hidden files and hidden folders. Some procedures require you to locate files by their full filenames, which include extensions (for example, example_filename.ini). By default, Windows Explorer doesn't show hidden files, hidden folders, or filename extensions that it recognizes.
To show hidden files, hidden folders, and all filename extensions in Windows Explorer:
Before you begin removing Adobe Help Center, determine which version of Adobe Help Center you are using.
Determine which version of Adobe Help Center is installed, do the following:
The uninstaller is designed to remove everything installed by Adobe Help Center. When you start Adobe Help Center for the first time, or when you modify the preferences, Adobe Help Center sometimes creates folders and files. To ensure the complete removal of all additional folders and files, proceed to "Stop AhcRemind" below after you use the uninstaller.
Use the uninstaller:
Note: It isn't always possible to remove Adobe Help Center using the uninstaller. If Adobe Help Center is not listed in Add Or Remove Programs, proceed to "Stop AhcRemind."
If AhcRemind is running in the background, stop it before you removing Adobe Help Center. AhcRemind is a tool included with Adobe Help Center to remind you when your Adobe Technical Support contract is about to expire.
Back up any personal files you want to save from the following directories, and then remove the listed folders and files:
Note: Removing Adobe Help Center from your system removes it for all Adobe applications that use Adobe Help Center. If you have other Adobe applications that use Adobe Help Center on your system, don't remove Adobe Help Center. Removing it removes all of the Help files associated with those applications.
Documents and Settings\All Users\Application Data\Adobe\Updater\Certs\helpcenter.cer
Documents and Settings\All Users\Start Menu\Programs\Adobe Help Center
Documents and Settings\All Users\Start Menu\Programs\Startup\AhcRemind
Program Files\Adobe\Adobe Help Center
Program Files\Common Files\Adobe\Launch\helpcenter
All Non-Western European Versions
Remove the application registry keys from the registry, if they are available.
Note: Log in to the computer as an Administrator to modify your registry.
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't support editing the registry, which contains critical system and application information. For information on the Windows Registry Editor, see the documentation for Windows or contact Microsoft Technical Support. It's likely that you don't have all of these files.
Important: Make a backup copy of the registry before you edit it.
Remove the following registry entries:
HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Help Center
Adobe Help Center 1.0
Adobe Help Center 2.0
Adobe Help Center 2.1