Welcome to Adobe Creative Suite 4 Web Premium. This document contains late-breaking product information, updates, and troubleshooting tips not covered in the Creative Suite 4 Web Premium documentation.

Creative Suite 4 Web Premium applications

  • Adobe Photoshop CS4 Extended
  • Adobe Illustrator CS4
  • Adobe Acrobat 9 Pro
  • Adobe Flash CS4 Professional
  • Adobe Dreamweaver CS4
  • Adobe Fireworks CS4
  • Adobe Contribute CS4
  • Adobe Soundbooth CS4
  • Adobe Bridge CS4 (offers direct access to Version Cue and Adobe Device Central)
  • Adobe Media Player

Minimum system requirements

Windows

  • 2GHz or faster processor
  • Microsoft Windows XP with Service Pack 2 (Service Pack 3 recommended) or Windows Vista Home Premium, Business, Ultimate, or Enterprise with Service Pack 1; (certified for 32-bit Windows XP and Windows Vista)
  • MS Hot Fix KB-930627: http://support.microsoft.com/kb/930627 is required for Microsoft Windows XP Home, Professional, or Tablet PC Edition with Service Pack 2 (64-bit); Windows Server 2003 (with Service Pack 2 for 64-bit); or Windows Vista Home Basic, Home Premium, Business, Ultimate, or Enterprise without Service Pack 1 (64-bit)
  • 1GB of RAM or more recommended
  • 9.1GB of available hard-disk space for installation; additional free space required during installation (cannot install on flash-based storage devices)
  • 1,280x900 display with 32-bit video card and 16MB of VRAM
  • Some GPU-accelerated features require graphics support for Shader Model 3.0 and OpenGL 2.0
  • Some features in Adobe Bridge rely on a DirectX9-capable graphics card with at least 64MB of VRAM
  • DVD-ROM drive
  • QuickTime 7.4.5 required for multimedia features
  • Broadband Internet connection required for online services

Mac OS

  • PowerPC G5 or multicore Intel processor (Soundbooth requires a multicore Intel processor)
  • Mac OS X v10.4.1110.5.4
  • Java Runtime Environment 1.5 required for Adobe Version Cue Server
  • 1GB of RAM or more recommended
  • 11.2GB of available hard-disk space for installation; additional hard-disk space required during installation (cannot install on a volume that uses a case-sensitive file system or on flash-based storage devices)
  • 1,280x900 display with 32-bit video card and 16MB of VRAM
  • Some GPU-accelerated features require graphics support for Shader Model 3.0 and OpenGL 2.0
  • DVD-ROM drive
  • QuickTime 7.4.5 required for multimedia features
  • Broadband Internet connection required for online services

For updates to system requirements, visit www.adobe.com/go/webpremium_systemreqs.

This product may allow you to access certain features that are hosted online (online services"), provided you have a high-speed Internet connection. The online services, and some features thereof, may not be available in all countries, languages, and/or currencies and may be discontinued in whole or in part without notice. Use of the online services is governed by separate terms of use and by the Adobe Online Privacy Policy, and access to these services may require user registration. Some online services, including services that are initially offered at not charge, may be subject to additional fees. For more details and to review the terms of use and Online Privacy Policy, visit www.adobe.com.

Install your software

  1. Before you install, close all applications currently running on your system;including other Adobe applications, Microsoft Office applications, and browser windows. It is also recommended to temporarily turn off virus protection during the installation process.
  2. You must have administrative privileges or be able to validate as an administrator.
  3. Do one of the following:



    On Windows:

    1. Insert the DVD in your drive, and follow the on-screen instructions. If the installer does not launch automatically, navigate to the Adobe CS4 folder found at the root level on your disk and double-click Setup.exe to start the installation process.
    2. If you downloaded the software from the web, open the folder, navigate to the Adobe CS4 folder, double-click Setup.exe, and then follow the on-screen instructions.


    On Mac OS:

    1. Insert the DVD in your drive, and follow the on-screen instructions. If the installer does not launch automatically, navigate to the application folder found at the root level on your disk and double-click Setup Mac OS to start the installation process.
    2. If you downloaded the software from the web, open the folder, navigate to the application folder, double-click Setup, and then follow the on-screen instructions.

  4. If you are installing as an upgrade, the installer will check your system to find the valid upgrade product. If it cannot find it, it will ask you to input the serial number of the product being upgraded. You can also install the software in trial, then input your new and previous serial numbers in the serialization screen shown during launch.
  5. For additional CS4 installation help, go to www.adobe.com/go/cs4install/.

Known issues

  • On Mac after installation, your system performance may seem slower. Rebooting your system after installation will resolve this. (#BG063142)
  • If you launch Acrobat 9 as the first application following the installation of Creative Suite 4, you will receive the message, "You must launch another Creative Suite application." Launch any other program included with Creative Suite 4 instead.
  • Software Setup screen and "Adobe Acrobat Distiller was unable to install and must quit" error message will be displayed when Acrobat Distiller is launched as the first application after suite installation. Launch any other product included in Creative Suite 4 first to avoid this. (#BG068219)
  • On Mac, you cannot install to the root drive. (#BG044824)
  • When installing a 32-bit application on Vista 64-bit, an incorrect default installation location appears. The application will be installed in the correct location: c:\program files(x86). (#BG064131)
  • The "Total Size" displayed in the installer Options screen includes space required for components required for the installation but not shown in the component list, so the number may not equal the listed components size. (#BG059229)
  • The installation may take 20 minutes to over 1 hour depending on the product and the number of components chosen to be installed. (#BG050030)
  • Creative Suite 4 cannot be installed to an encrypted folder. (#BG065106)
  • Protected Content for Soundbooth will be installed, even if Soundbooth has not been selected for installation. It will appear as though Soundbooth has been installed: application folders will appear in the Start menu on Windows or in the Applications folder on Mac. However, upon attempting to launch Soundbooth, an error message will appear saying "You can't open the application because it is not support on this architecture." (#BG063851)
  • Restarting your computer is recommended after installing any edition of Creative Suite 4 that contains Acrobat 9 Pro.
  • Although you can choose to install an edition of Creative Suite 4 on a secondary partition, the installer still requires up to 6GB of free space available on the primary partition to complete the installation. The amount of free space needed depends on the components chosen to be installed.
  • For more detailed information about installing, go to http://www.adobe.com/support/loganalyzer/

Note: In order to install additional components or reinstall your software after your original installation, you will need access to the original installer (CD, DVD or the download from the web). Repair is not an available option.

Uninstall your software

  1. Before you uninstall, close all applications currently running on your system;including other Adobe applications, Microsoft Office applications, and browser windows.
  2. Do one of the following:
    • In Windows XP, open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the on-screen instructions.
    • In Windows Vista, open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall/Change, and then follow the on-screen instructions.
    • IMPORTANT: Mac OS has new uninstall functionality. DO NOT drag applications to the trash to uninstall them. To safely uninstall on Mac OS X, double-click the uninstall alias located in Applications/Utilities/Adobe Installers or in the Application folder. Authenticate as an administrator, then follow the on-screen instructions.

Known issues

  • The uninstall process will remove any custom folders added to the installed application folders. (#BG69109)
  • Please note some files will remain on your system following an uninstall of Creative Suite 4 applications.

Purchase from a trial

If you have installed a trial version of Creative Suite 4 Web Premium, you can enter a serial number to convert it from a trial. It is not necessary to uninstall. You can convert a trial by entering the serial number you received when purchasing Web Premium. Launch any of the Web Premium applications and enter the serial number in the serialization screen.

Other applications installed as part of Web Premium will recognize the new serial number the next time the applications are launched. Only applications running as a trial will recognize the new serial number. If any of the applications have already been serialized with a different serial number, it will continue to use that serial number until you remove the older serial number using the Help > Deactivate > Erase my serial number. Then on the next launch of the application, it will recognize the new serial number.

The serial number you purchased is for the use of the software in a specific language, and will only be accepted by a product installed in that language.

Volume licensing customers cannot purchase a volume license from a trial directly, however a volume licensing serial number can be entered in the trial software without having to uninstall and reinstall. Please contact your reseller or authorized Adobe licensing center to place an order for a volume license. To find a reseller in your area, go to http://partners.adobe.com/resellerfinder/na/reseller.jsp.

Electronic licensing

This product is offered subject to your acceptance of the license agreement included with the media and to limited warranty terms. See the Adobe Software License Agreement for details. The software may automatically attempt to activate over the Internet. No personally identifiable information will be transmitted, except to the extent that IP addresses may be considered personally identifiable in some jurisdictions. To learn more, visit the Adobe web site at http://www.adobe.com/go/activation.

Note: If you want to install a product on a different computer, you should first deactivate the serial number on your computer. To deactivate, choose Help > Deactivate. Deactivation of a serial number will apply to all components activated with that serial number. If you launch a product on the same computer after deactivating, it will activate again.

Registration information

When you install your software, be sure to register to get up-to-date product information, training, newsletters, and invitations to Adobe events and seminars. If you don't register when you install you can always register later from within any CS4 component by selecting Help > Registration.

Font installation

All font related documentation is online. Visit http://www.adobe.com/type/browser/landing/creativesuite/creativesuite4.html to find our OpenType User Guide, OpenType ReadMe, links to font specific readmes, listings of fonts installed by the different CS4 products, and listings of fonts included on DVD for each of the CS4 products.

The Creative Suite 4 installer installs fonts into a default system font directory. Many of these fonts are newer versions of fonts installed by Creative Suite 3. If the installer finds older versions of these fonts in the default system font directory, it will de-install the older versions, and save them to a new directory. The default system font directory is:

  • Apple Macintosh: <System Disk>/Library/Fonts
  • Windows: <System Disk>:\Windows\Fonts

The older fonts will be saved in the new directory:

  • Apple Macintosh: <System Disk>/Library/Application Support/Adobe/SavedFonts/current
  • Windows: <System Disk>:\Program Files\Common Files\Adobe\SavedFonts\current

This new directory will also contain a file named "Read Me.html" which lists the saved fonts, and the version numbers of the new and of the old font files.

You can re-install the older fonts by deleting the new font files from the default system font directory, and moving the old files back into that directory.

There are additional fonts on the installation disk. For information on installing these fonts, see http://www.adobe.com/go/learn_fontinstall_en.

Known issues

Please refer to Adobe Support for late-breaking information and known issues for all Creative Suite 4 applications.

GB18030 support for Windows XP

  • In order to support the display of all characters of the Chinese standard GB18030 on Windows XP systems, Adobe recommends the installation of the Microsoft GB18030 Support Package. This support package will update an XP system with, among other things, fonts and input-method-editors (IMEs) to correctly support GB18030. The support package is available as a download from the Microsoft website. (#BG061690)

Deactivation

  • On Windows, deactivation may fail with the error "Internet not found" even if there is an Internet connection. Go to Internet Options -> Advanced and uncheck "Check for server certificate revocation" and re-try deactivation. (#BG056982)

Acrobat 9 Pro / Acrobat Distiller

  • Software Setup screen and "Adobe Acrobat Distiller was unable to install and must quit" error message will be displayed when Acrobat Distiller is launched as the first application after suite installation. Launch any other product included in Creative Suite 4 first to avoid this. (#BG068219)
  • When launching Acrobat 9 Pro or Acrobat Distiller, an error message may appear "Licensing for this product has stopped working." Re-launching Acrobat 9 Pro will correct the problem. (#BG067212)
  • On Mac, on the first launch of Acrobat 9 application, Repair, Authentication and EULA screens will be displayed. You must authenticate as an Admin and accept the EULA for Acrobat 9 to launch successfully. (#BG055256)

Adobe InContext Editing

  • Adobe InContext Editing does not work with Adobe AIR. You can edit web pages with InContext Editing with a web browser, but cannot edit them when using the web browser in Adobe AIR. (#BG067769)

Search For Help

  • Search for Help will launch Internet Explorer even though Firefox has been set as the default browser. (#1677521)

Soundbooth CS4

  • Double-clicking to open a saved ASND file in Soundbooth that contains a linked asset will result in the composition/sequence showing as offline. To avoid this, open the ASND file using File > Open instead of double-clicking.

Adobe Drive/Version Cue CS4

  • Choosing not to save changes to an Adobe Drive/Version Cue CS4 managed file when quitting causes loss of saved changes since last check-in. See TechNote at www.adobe.com/go/kb406179 (1872992)
  • Files on an Adobe Drive (Version Cue CS4) disappear or lose their version history if opened/saved without check out. See TechNote at www.adobe.com/go/kb404970 (1892658)

Customer care

Customer Service

Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact.

Support Plan Options and Technical Resources

If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/. Outside of North America, go to http://www.adobe.com/go/intlsupport/ and click on Change beside the country name in order to select your own area.

Free troubleshooting resources include the Adobe support knowledgebase, Adobe user-to-user forums and more. We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.

If you are having any issues with installing or uninstalling any of your Creative Suite 4 applications, please try rebooting your system prior to contacting Support. For additional CS4 installation help, go to www.adobe.com/go/cs4install/.

Other resources

Documentation

Order printed documentation at www.adobe.com/go/buy_books.

Online Resources

For complete Help plus community-based instruction, inspiration, and support, go to www.adobe.com/go/creativesuite4_community_help.

You can also go to Bridge Home:

From any Creative Suite 4 application, choose File > Browse > Bridge. Once Bridge opens, click on the Bridge Home button in the Favorites panel.

Other Resources

Adobe website

Adobe TV

Adobe Design Center

Developer Center

User Forums

Training

Adobe Certification Program

Adobe Partner Programs

Find an Adobe Authorized Training Center

Find an Adobe Authorized Print Service Provider

Individual product information

Adobe Acrobat 9 Pro

Adobe Bridge CS4

Adobe Contribute CS4

Adobe Device Central CS4

Adobe Dreamweaver CS4

Adobe Fireworks CS4

Adobe Flash CS4 Professional

Adobe Illustrator CS4

Adobe Photoshop CS4 Extended

Adobe Soundbooth CS4

Adobe Version Cue CS4

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