When you start Adobe After Effects, Audition, Encore DVD, Photoshop, Premiere Elements, Premiere Pro, or Soundbooth, one or more of the following occurs:
- The system reboots followed by the warning message, "The system has recovered from a serious error".
- The system displays the blue-screen error message, "A problem has been detected and windows has been shut down..." "Stop: 0X000000C5" or "Stop: 0x0000008E"
You use a Realtek High Definition Audio integrated sound card (part of the motherboard chipset) as the primary sound card.
Note: This sound card is also referred to as Intel High Definition Audio.
Download version R1.33 (or later) of the Realtek device driver installer from the Realtek website at www.realtek.com.tw.
Note: Previous versions of this driver may not fix this problem. Make sure that you download version R1.33 of the installer or later, and the driver version installed is 126.96.36.19929 or later.
To check the driver version:
When Adobe After Effects, Audition, Encore, Photoshop, Premiere Elements, Premiere Pro, or Soundbooth launch, they parse all available audio drivers in an attempt to load them for use. Early releases of Realtek High Definition Audio drivers are incompatible with these Adobe products, and the Windows XP operating system's ability to release control of the driver.