Issues

The Acrobat PDFMaker toolbar (also known as the Acrobat ribbon) does not work as expected in Office 2010 applications. The following problems can occur:

  • Customers with Acrobat 9.3 and later cannot see the Acrobat ribbon in Office 2010 applications. Customers with Acrobat 9 through 9.2 can see the Acrobat ribbon in Office 2010 applications. However, attempting to use any of the PDFMaker functionality from the Acrobat ribbon can cause the Office application to quit. 
  • Creating PDF files sometimes requires an extra step when using Acrobat Standard 9.3.1 and Office 2010 Professional (32-bit) in a Windows 7 64-bit operating system. In some cases, you can open the PDF document only after pressing Cancel in the progress dialog box.

Solutions

For retail customers, Adobe strongly recommends updating to the latest version of Acrobat 9 software to obtain the latest security updates and other changes.

For enterprise customers who haven't updated to the latest versions of Acrobat 9, disable PDFMaker in all Office 2010 applications. 

For more information about Adobe Acrobat and Microsoft Office 2010, see the Acrobat X Pro / FAQ.

Outlook 2010 quits when PDFMaker is installed

The workaround is to manually disable the PDFMaker add-in through Outlook Backstage > Options > Add-ins. Select the Outlook PDF Maker add-in and disable it. 

Odd behavior in a 64-bit operating system

This issue applies to a system running Windows 7 (64-bit), Acrobat Standard 9.3.1, and Office 2010 Professional (32-bit). 

When you create a PDF from a Word document using Acrobat Standard, you only see the PDF document after pressing Cancel in the progress dialog box. 

  1. Create a word document using Microsoft Word 2010.
  2. Open Adobe Acrobat Standard.
  3. Choose Create  > PDF from File.
  4. Select the Word document.
  5. Name the PDF file and save it.
  6. Press Cancel beneath the progress bar to open the PDF file.

Acrobat PDFMaker toolbar

The Acrobat PDFMaker toolbar (also known as the Acrobat ribbon) does not work as expected in Office 2010 applications. Customers with Acrobat 9.3 and later cannot see the Acrobat ribbon in Office 2010 applications. Customers with Acrobat 9 through 9.2 can see the Acrobat ribbon in Office 2010 applications. However, attempting to use any of the PDFMaker functionality from the Acrobat ribbon can cause the Office application to quit.  

Adobe has not formally tested Acrobat 9 software with Microsoft Office 2010 applications, and does not certify the behavior of using the two programs together.  

How do I convert Office 2010 documents to PDF using Acrobat 9?

Customers can convert documents to PDF by printing to the Adobe PDF printer, using any of these methods:

  • In Office 2010, select the Adobe PDF printer from the Print pane of the Office 2010 File tab.
  • In Acrobat 9, select File > Create PDF > From File to convert Word, Excel, PowerPoint, or Visio documents,
  • Right-click a Microsoft Word, Excel, PowerPoint, or Visio document in Windows Explorer and choose Convert To Adobe PDF. 
  • In Microsoft Project and Publisher, and for e-mails in Outlook 2010, open the files or e-mails. Print by selecting the Adobe PDF printer from the Print dialog box. 

Note: The Adobe PDF printer does not create tagged PDFs or preserve metadata. However, you can manually add these features to PDFs later.  

Will Acrobat 9 be updated to support Office 2010?

Adobe added support for its Acrobat PDFMaker technology for Office 2010 (32-bit) in Acrobat X.

Disclaimer: Office 2010 (64-bit) is currently not supported.

Do Adobe Presenter and Adobe LiveCycle Designer support Office 2010?

Adobe Presenter 7, included with Acrobat 9 Pro Extended(Windows Only), supports Microsoft Office 2010 with the latest update 7.0.6 patch available here.

Adobe LiveCycle Designer ES 8.2, included with Acrobat 9 Pro and Pro Extended (Windows only), does not support Word 2010. Customers sometimes have to convert Word documents to PDF first (using the Adobe PDF printer) before importing them as new forms in Adobe LiveCycle Designer. 

Still need help?

See if other users are experiencing similar problems by visiting the Acrobat user-to-user forum. Try posting your problem on the forums for interactive troubleshooting. When posting on forums, include your operating system and your product's version number. 

 

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