When you choose File > Open or File > Save As in Adobe Photoshop CS3, or other CS3 application, the dialog box flashes and then disappears. Or, the application appears to freeze.
Do one or more of the following solutions.
Note: Some of these procedures require you to locate hidden files, hidden folders, or files by their full filenames, which include extensions (for example, settings.xml). By default, Windows Explorer doesn't show hidden files, hidden folders, and filename extensions that it recognizes. For information on showing hidden files and folders in Windows, see Show hidden files, hidden folders, and filename extensions | Windows XP | Vista | Windows 7 (kb404324).
- Use the Left or Right Arrow key to move the dialog box back into view on your monitor. Hold down the Left arrow key for several seconds. If the Save As or Open dialog box does not appear, then hold down the Right arrow key until the dialog appears.
Note: If you have other displays configured above or below your current display, use the Up or Down arrow keys instead or the Left or Right arrow keys.
If the lower-left portion of the Open or Save As dialog is visible, then click Use Adobe Dialog.
If the lower-left portion of the Open or Save As dialog is not visible, and if another Version Cue-enabled application (Illustrator CS3 or InDesign CS3) is installed, then open the other application Choose File > Open, and click Use Adobe Dialog. Then return to your other. CS3 application.
For instructions on changing the primary monitor in Windows XP, see "Change the primary monitor" in Windows Help and Support.
For instructions on changing the primary monitor in Windows Vista, see "Change display settings on multiple monitors" in Windows Help and Support.
Solution 5: If you use the Adobe Dialog because you use Adobe Version Cue, then reset the Version Cue Client settings file.
- Do one of the following:
- Windows XP: Rename or delete the settings.xml file (for example, to settings.old) in the \Documents and Settings\[your user name]\Application Data\Adobe\Workflow folder.
- Windows Vista: Rename or delete the settings.xml file (for example, to settings.old) in the \Users\[your user name]\AppData\Roaming\Adobe\Workflow folder.
Photoshop is used as an example. For other applications, the process is the same, but the preference location is slightly different, based on the name of the application.
- Do one of the following:
- Windows XP: Rename the Adobe Photoshop CS3 Prefs.psp file (for example, to Adobe Photoshop CS3 Prefs.old) in the \Documents and Settings\[your user name]\Application Data\Adobe\Adobe Photoshop CS3\Adobe Photoshop CS3 Settings folder.
- Windows Vista: Rename the Adobe Photoshop CS3 Prefs.psp file (for example, to Adobe Photoshop CS3 Prefs.old) in the \Users\[your user name]\AppData\Roaming\Adobe Photoshop CS3\Adobe Photoshop CS3 Settings folder.
If the problem continues, the preferences file isn't the cause. To restore custom settings, delete the new preferences file and restore the original name of the previous preferences file.
Damaged or incorrect user permissions can prevent CS3 applications from saving the location of the Open and Save As dialogs in its preference file.
To update the permissions on the Adobe-specific folders that store your preferences, use the Command Prompt method below. Or, use one of the three alternate methods that follow.
Command Prompt method:
You can use this method on either Windows XP or Windows Vista.
Create a user account that has the same permissions as the account that you use when the problem occurs. If the problem doesn't recur, then the original user account can be damaged. For instructions on creating a user account, see "To add a new user to the computer" in Windows Help or contact your system administrator.
This issue can occur when you use OS dialog boxes, you have or had a dual-monitor setup, and the application was displayed on the secondary monitor.