Adobe Download Assistant is a helpful little application that improves download reliability with Adobe Acrobat XI Professional, Adobe Photoshop Elements 13, and Adobe Premiere Elements 13 installation files. It helps avoid issues—such as frequent disconnects—that commonly occur during large downloads. This page covers some commonly asked questions about Adobe Download Assistant.
After the Adobe Acrobat XI Professional, Adobe Photoshop Elements 13, or Adobe Premiere Elements 13 installation files have been downloaded, Adobe Download Assistant automatically launches the installer to begin the installation process.
The following trial versions of Adobe software use Adobe Download Assistant:
- Acrobat XI
- Photoshop Elements 11
- Adobe Premiere Elements 11
Adobe Download Assistant runs on Mac OS, Windows XP, Windows Vista, Windows 7, and Windows 8. These operating systems are the same ones that the trial products use.
Note: Viewing the trial download pages on Adobe.com and downloading trial versions of Creative Suite and Elements software require Adobe Flash Player version 10 or later. If you don't want to install Flash Player, you can access trial versions of Creative Suite and Elements software using the Google Chrome browser.
Simply download the trial software. Adobe Download Assistant installs on your computer automatically when you initiate a trial product download. See How do I download a trial version of Creative Suite or Elements software?
- How do I download a trial version of Creative Suite or Elements software?
- How do I pause and resume interrupted downloads?
- I received an error message, Adobe Download Assistant didn't start, or I had a different problem.
- I'm having trouble signing in with Adobe Download Assistant.
- Where are my downloaded products?
Adobe Download Assistant downloads to your computer and then starts downloading your trial software.
Tip: If you're having a problem using Adobe Download Assistant, see Troubleshoot Adobe Download Assistant.
Click the Pause/Resume button in the Adobe Download Assistant window.
Note: The Pause/Resume button can also appear as a Reset Product Download button , which allows you to restart the download.
See Troubleshoot Adobe Download Assistant for assistance with errors or problems you encounter with Adobe Download Assistant.
It's necessary to sign in to Adobe.com using your Adobe ID before you can start your trial download in Adobe Download Assistant. Click the Sign In button in the upper-right corner of Adobe Download Assistant, and enter your e-mail address and password. If you forgot your password, click Trouble Signing In? and Adobe will e-mail your password to you. For more assistance with your Adobe ID, see Adobe ID, sign in, and account help.
When you start a product download, Adobe Download Assistant prompts you to select a destination folder for the trial products. To locate products downloaded using Adobe Download Assistant, navigate to the folder you selected when you started the download.
Note: Trial products that have only partially completed their download have the filename extension .adadownload. If you see such files, restart Adobe Download Assistant and resume/complete the download and installation. (See How do I pause and resume interrupted downloads?) If you remove products from the Adobe Download Assistant queue, any partially downloaded products are removed from your system.
By default, your trial product installer should start automatically when the download and extraction processes are complete. If the installation does not start automatically, navigate to the folder where you saved the downloaded trial software and start the installer. (See Where are my downloaded products?)
Extracting (or decompressing) the installation files is the first step when installing a download. This process can use many system resources and, depending on your system speed and available resources, can slow your computer. Some larger downloads can take several minutes to extract. To speed the extraction process, close all open programs or restart your computer before installing your download.
Note: Antivirus software can sometimes slow the installation process. If you disable your antivirus during installation, remember to re-enable it after your install your product.
If your download takes more than one hour to extract, contact us for assistance.
There are no serial numbers for trial products. If you decide to purchase the software you are evaluating, you can do so from the screen that launches each time you launch the trial software. After purchasing the software from the Adobe Store, Adobe gives you a serial number. Enter that number in the serial number field the next time you launch the trial. You do not have to uninstall the trial software.